Ross Stores, Inc. is hiring: Retail Associate in Wesley Chapel

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. This position supports delivering a positive shopping experience for customers and contributes to store operations.

Our values start with our people—bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, a track record of success and growth, and a focus on offering customers high-quality brands and on-trend merchandise at extraordinary savings in a fun shopping environment.

As part of our team, you will experience opportunities for collaboration, growth, and contributing to a diverse and inclusive workplace.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all store areas as needed to support customer service and store operations.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; ensures egress is clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; greets Customers and thanks them at appropriate points.
• Assists Customers as needed, is register-trained, helps with merchandise, and answers questions in a polite and knowledgeable manner.
• Responds promptly to Customer Service calls and handles issues in a courteous and helpful way, escalating to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and maintains cleanliness of work areas, restrooms, and high-touch areas to support merchandise and customer areas.
• Maintains professional appearance and adheres to the Company dress code.
• Performs daily merchandising tasks to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised.
• Expedites newly received merchandise to the sales floor according to guidelines and supports merchandising standards.
• Understands Loss Prevention practices and merchandise protection standards.
• Safeguards confidential information and company assets.
• Follows MOS policies and cash handling procedures with accuracy.
• Demonstrates a sense of urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; ability to push/pull and lift up to 25 pounds; ability to work with janitorial equipment and shelving.
• Some assignments may require additional qualifications and skills.
• For Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with laws prohibiting discrimination and to fostering a diverse workforce.