Retail Associate Job at Ross Stores, Inc. in Crystal Lake

Overview

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion, and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us; our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require, and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the top priority; practices safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe environment; keep egress clear and report unsafe conditions to Store Leadership.
• Provide respectful, friendly service; greet Customers and recognize fellow Associates through company programs.
• Assist Customers: register-trained, help with merchandise, answer questions politely and knowledgeably; greet Customers throughout the Store and thank them at checkout.
• Respond promptly to Customer Service calls and resolve issues courteously; involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain clean, organized areas and restrooms; disinfect high-touch areas.
• Maintain professional appearance and comply with dress code.
• Perform daily sizing and recovery to ensure neat, clean, and organized store presentation.
• Expedite newly received merchandise to the sales floor and merchandise items per guidelines; maintain department brand familiarity to assist Customers.
• Understand Loss Prevention practices and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper processing of disposals; maintain accuracy in cash handling and transactions.
• Demonstrate sense of urgency and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful and cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to push, pull and lift more than 25 pounds; some assignments may require the ability to lift more than 20 pounds in stockroom shifts.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes the primary duties and responsibilities of the job. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination and to maintaining a diverse workforce.

The base pay range for this role is $15.00 - $15.50 per hour. This range depends on factors including experience, skills, qualifications, education, certifications, seniority, and location. The base pay is one component of the total compensation package.

Benefits offered to all Associates include various insurance programs, Associate Discount, 401K, Employee Stock Purchase Program, and other benefits. Some roles may be eligible for bonuses based on individual and business performance.

Employment Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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