Ross Stores, Inc. is hiring: Retail Associate in Minot

Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings while delivering a fun and exciting treasure hunt experience. Our values start with our people, and we are committed to diversity and inclusion.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be asked to perform a range of tasks in all areas of the Store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions.
• Treats customers and Associates with respect and courtesy; friendly and professional at all times.
• Assists Customers as needed — is register-trained, helps with merchandise, answers questions politely and knowledgeably; greets customers with eye contact, a smile, and a "hello" throughout the store, and says "thank you" with every register transaction.
• Responds promptly to Customer Service requests; handles issues courteously and escalates when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies) to maintain merchandise, customer, and Team areas.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and organized and merchandised to standards.
• Expedites newly received merchandise to the sales floor, merchandise items per guidelines, and maintains brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention program and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies and proper processing of each piece, notifying Store Leadership to review disposals.
• Follows policies and procedures concerning cash, checks, card transactions, and refunds; maintains accuracy with tenders.
• Demonstrates urgency to perform duties efficiently and maximize productivity while following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Some assignments may require additional qualifications and skills.

Supervisory Responsibilities

None

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or developmental disability, sex (including pregnancy-related conditions), veteran status, marital status, medical condition, genetic information, gender identity, sexual orientation, and other protected categories.