Ross Stores, Inc. is hiring: Retail Associate in Lake Worth

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun treasure-hunt shopping experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of tasks in all areas of the Store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports any unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; friendly and professional at all times; recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed — is register-trained, helps with merchandise, answers questions in a polite and knowledgeable manner; greets Customers and thanks them at each register transaction.
• Provides prompt and efficient responses to Customers; responds to Service calls and resolves issues courteously, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain merchandise, customer and Team areas, including sweeping, mopping, dusting, wiping counters and mirrors, restocking restrooms, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily sizing and recovery to keep the store neat, clean, and well-merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandising per monthly presentation guidelines.
• Understands Loss Prevention, MOS policies, and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity and honesty in all interactions.
• Follows policies regarding cash, checks, charge cards, refunds, and offline procedures; maintains accuracy with tenders.
• Demonstrates a sense of urgency to maximize productivity and minimize unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom associates: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We evaluate individuals for employment or promotion based on their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination.