Ross Stores, Inc. is hiring: Retail Associate in Omaha

Overview

Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for growth and development in a values-driven environment.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be required to perform a range of functions in all areas of the Store as business needs require, and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary, is register-trained, helps with merchandise, and answers questions politely and knowledgeably; greets Customers and thanks them at transactions.
• Provides prompt and efficient responses to Customer service calls and issues, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store appearance and cleanliness (sweeping, mopping, dusting, wiping counters/mirrors, replenishing restroom supplies, disinfecting high-touch areas).
• Maintains professional appearance and adheres to the dress code.
• Performs daily merchandising tasks to keep store neat, clean, and organized according to standards.
• Expedites newly received merchandise to the sales floor and follows monthly presentation guidelines.
• Understands Loss Prevention concepts and protection standards.
• Safeguards confidential information, cash, and merchandise.
• Follows MOS policies and handles disposals with leadership review when required.
• Follows policies concerning cash, checks, credit, refunds, voids, and offline procedures; maintains accuracy with transactions.
• Demonstrates urgency and efficiency by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer This job description summarizes primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and other protected categories.