Ross Stores, Inc. is hiring: Retail Associate in Georgia

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We provide high-quality brands and on-trend merchandise at extraordinary savings, with a fun and exciting treasure hunt experience for customers.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, and follows company best practices to maintain a clean work area and proper merchandise presentation. Tasks are performed as assigned during all working hours, across all store areas as needed to meet business goals.

Responsibilities

• Maintain safety as the number one priority and practice safe behaviors on the sales floor.
• Maintain a safe, clutter-free sales floor with clear egress to emergency exits; report unsafe conditions to Store Leadership.
• Greet Customers and treat them and fellow Associates with respect and courtesy; participate in company recognition programs.
• Assist Customers — register-trained, provide product information, answer questions, and handle transactions politely and knowledgeably.
• Provide prompt, courteous responses to Customer inquiries and escalate issues to Store Leadership when needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, disinfecting high-touch areas) and restock as needed to maintain store standards.
• Maintain a professional appearance and adhere to the dress code.
• Execute daily merchandising and recovery to keep the store neat, clean, and well-organized.
• Expedite newly received merchandise to the sales floor following company guidelines and present items per monthly guidelines.
• Understand Loss Prevention concepts and protection standards relevant to the store.
• Demonstrate integrity and safeguard confidential information, cash and merchandise.
• Follow MOS (Mark-Out-of-Stock) policies and proper disposal processes when needed.
• Follow cash, check, charge card, refund procedures; maintain accuracy in handling tenders.
• Maintain a sense of urgency to maximize productivity while following Store best practices.

Qualifications and Special Skills

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use Store equipment, including PDTs, registers, and PCs as required.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; lift up to 25 pounds regularly.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing/pulling and lifting more than 20 pounds.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience, and are committed to complying with all applicable laws prohibiting discrimination.

Disclaimer

This job description is a summary of primary duties and responsibilities and is not intended to be an exhaustive listing. Contents are subject to change at management's discretion.