Retail Associate Job at Ross Stores, Inc. in Camarillo

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt shopping experience.

As part of our team, you will experience opportunities for success, career growth, teamwork, and a commitment to diversity, equality, inclusion, and community involvement.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of tasks in all areas of the Store as business needs require, and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; friendly and professional at all times; recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed—register-trained, assists with merchandise, and answers questions in a polite and knowledgeable manner; greets customers throughout the store and thanks them at checkout.
• Provides prompt and efficient responses to Customer Service calls; handles issues courteously and with help from Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a clean store and serviced areas, including sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and well-merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands the Loss Prevention program, Shortage Highway, Store Protection Specialist (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, and merchandise.
• Follows MOS policies and proper processing of disposals after review by Store Leadership.
• Adheres to cash, check, charge card, and refund policies; maintains accuracy with banking-related tasks.
• Demonstrates a sense of urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull and lift more than 25 pounds on occasion.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom shifts: ability to push, pull and lift more than 20 pounds regularly.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not a comprehensive listing. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination.

The base pay range for this role is $16.50 - $17.00, dependent on factors including experience, skills, qualifications, education, and location. This range is one component of total compensation.