Ross Stores, Inc. is hiring: Retail Associate in Phoenix

Overview

Be among the first 25 applicants. Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. As part of our team, you will experience opportunities for growth and development.

Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers courteously, treats fellow Associates with respect, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of duties across store areas as needed to meet customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a safe, clutter-free sales floor with clear egress to emergency exits and reports unsafe conditions to Store Leadership.
• Treats customers and Associates with respect and courtesy; greets customers and uses company recognition programs for colleagues.
• Assists customers as needed—register-trained, knowledgeable about merchandise, and able to answer questions politely.
• Responds promptly to customer service needs and escalates with Store Leadership when required.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain store standards.
• Maintains professional appearance and adheres to the dress code.
• Performs daily merchandising and recovery to keep the store neat, organized, and stocked per guidelines.
• Expedites newly received merchandise to the sales floor and follows monthly presentation guidelines.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise.
• Follows MOS policies and procedures for stock, processing, and disposals.
• Handles cash and transactions accurately and efficiently.
• Demonstrates a sense of urgency to maximize productivity and follow best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to communicate with customers, associates and leadership in a friendly and cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all store equipment, stand and move around the store for extended periods.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop as required.
• Ability to push, pull and lift up to 25 pounds; stockroom shifts may require up to 20 pounds.
• Ability to use janitorial equipment and operate ladders and racks as needed.

Disclaimer

This job description is a summary of duties and responsibilities and is not comprehensive or all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and prohibits discrimination on the basis of race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, or any other protected characteristic as required by law.