Ross Stores, Inc. is hiring: Retail Associate in Tampa

Overview

Ross Stores is a leading off-price retail chain with over 2,200 stores. The Retail Associate is responsible for ensuring customers have a positive shopping experience, maintaining a clean store, and presenting merchandise according to company standards. The role requires engaging with customers and teammates, following store practices, and supporting store goals as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps clear egress to emergency exits and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; remains friendly and professional. Uses company recognition programs to acknowledge fellow Associates.
• Assists Customers as needed — is register-trained, helps with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, a smile, and a greeting; thanks Customers at each register transaction.
• Provides prompt responses to Customer inquiries and Service calls. Handles issues courteously and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters, restrooms) and replenishes supplies to maintain merchandise, customer and Team areas.
• Maintains professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains brand-name familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness, MOS policies, and merchandise protection standards.
• Demonstrates integrity and safeguards confidential information and merchandise.
• Follows cash handling, refunds, and offline procedures with accuracy and awareness.
• Demonstrates urgency to perform duties efficiently while following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• For Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to maintaining an inclusive and diverse workforce and comply with all applicable laws prohibiting discrimination based on protected characteristics.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail