Ross Stores, Inc. is hiring: Retail Associate in Sunrise

Overview

Retail Associate at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt shopping experience.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be assigned to perform various tasks across store areas as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Maintains clear egress to emergency exits and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary - is register-trained, assists with merchandise, answers questions politely and knowledgeably; greets Customers with eye contact, smiles, and “hello” throughout the Store and says “thank you” at checkout.
• Provides prompt and efficient responses to Customers; responds to Customer Service calls immediately and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors) and replenishes restroom supplies to maintain a clean environment.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, organized store and effective merchandising to standards.
• Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains brand-name familiarity within departments to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows MOS policies and processes for identification, disposal and notification to Store Leadership as needed.
• Follows policies concerning cash, checks, credit cards, refunds, and offline procedures; maintains accuracy with bankable tenders.
• Demonstrates urgency and aims to maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and POS systems as required.
• Ability to stand, walk, and move around the store up to 100% of the working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• For Stockroom shifts: ability to push, pull and lift more than 20 pounds regularly.

Supervisory Responsibilities

None

Disclaimer: This job description is a summary of the primary duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and considers individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender identity or expression, sexual orientation, or other protected characteristics.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail