Bowman Williams is hiring: IT Support Specialist Tier 1.5 (MSP) in Dallas

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This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

A fast-growing Managed Service Provider (MSP) is seeking a technically capable, service-driven IT Support Specialist (Tier 1.5) to support small and mid-sized business clients across Dallas.

This role is ideal for someone who’s outgrown a basic help desk position and is ready to step into a more proactive support role—handling both remote and onsite work, solving issues at the root, and delivering high-touch client care.

What You’ll Do

• Provide remote and onsite support for end users and IT environments
• Troubleshoot desktop, server, printing, and network connectivity issues
• Set up and support Windows workstations, mobile devices, and smart phones
• Assist with server and network support for small business clients
• Maintain accurate documentation and update ticketing system in real time
• Answer calls and respond to support requests within defined SLAs
• Collaborate with clients and vendors to resolve technical issues efficiently
• Participate in the company’s rotating on-call support schedule

What You Bring

• 1–3 years of experience in a technical support role, ideally within an MSP or service provider setting
• Solid knowledge of Windows 7/10, Microsoft Office Suite, and remote support tools
• Familiarity with supporting Windows servers, network connectivity, and printers
• Excellent communication skills, both written and verbal
• Detail-oriented, organized, and able to handle multiple support requests
• Experience using a ticketing system and remote support tools (preferred)
• Exposure to cloud platforms or basic networking
• Salary: $50,000–$60,000 based on experience
• Medical, vision, and dental insurance
• Life insurance and company-paid short/long-term disability
• 401(k) plan with company support
• Educational assistance and adoption support programs

If you’re looking for a hands-on MSP role where you can build technical skills, work closely with clients, and step confidently toward Tier 2-level responsibilities—apply today.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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