Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, San Jose, California, United States, 95199
Overview
Employer Industry: Insurance and Professional Services Why consider this opportunity
Generous time off, including personal and volunteering days Tuition reimbursement and professional development opportunities Remote work flexibility Charitable contribution match programs Stock purchase opportunities Inclusive and award-winning workplace culture that values colleague well-being Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Assist in escalating unresolved issues and provide prompt feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross-functional teams Qualifications
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills Preferred Qualifications
Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon #Insurance #ProfessionalServices #RemoteWork #CareerOpportunity #TeamCollaboration We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
Employer Industry: Insurance and Professional Services Why consider this opportunity
Generous time off, including personal and volunteering days Tuition reimbursement and professional development opportunities Remote work flexibility Charitable contribution match programs Stock purchase opportunities Inclusive and award-winning workplace culture that values colleague well-being Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Assist in escalating unresolved issues and provide prompt feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross-functional teams Qualifications
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills Preferred Qualifications
Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon #Insurance #ProfessionalServices #RemoteWork #CareerOpportunity #TeamCollaboration We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr