Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Norwalk, Connecticut, us, 06860
Overview
Employer Industry: Business Insurance and Professional Services Why consider this job opportunity Opportunity for career advancement and growth within the organization Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote work flexibility Charitable contribution match programs Stock purchase opportunities
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Assist in escalating unresolved issues and provide prompt feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross-functional teams
What is Required (Qualifications)
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
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Employer Industry: Business Insurance and Professional Services Why consider this job opportunity Opportunity for career advancement and growth within the organization Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote work flexibility Charitable contribution match programs Stock purchase opportunities
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Assist in escalating unresolved issues and provide prompt feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross-functional teams
What is Required (Qualifications)
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#J-18808-Ljbffr