Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Virginia Beach, Virginia, us, 23450
Employer Industry: Insurance and Professional Services
Why consider this job opportunity:
Remote work flexibility
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
Supportive and inclusive workplace culture that values colleague well-being
Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Manage user access and permissions, ensuring data security and compliance with company policies Assist in escalating unresolved issues and provide prompt feedback to internal customers Collaborate with cross-functional teams to improve application performance and user experience
Qualifications
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills
Preferred Qualifications
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon #Insurance #ProfessionalServices #RemoteWork #CareerOpportunity #TechnicalSupport We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Manage user access and permissions, ensuring data security and compliance with company policies Assist in escalating unresolved issues and provide prompt feedback to internal customers Collaborate with cross-functional teams to improve application performance and user experience
Qualifications
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills
Preferred Qualifications
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon #Insurance #ProfessionalServices #RemoteWork #CareerOpportunity #TechnicalSupport We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr