Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Minneapolis, Minnesota, United States, 55400
Overview
Employer Industry: Insurance and Professional Services Why consider this job opportunity Generous time off, including personal and volunteering days Tuition reimbursement and opportunities for professional development Flexibility to work remotely Charitable contribution match programs Stock purchase opportunities Inclusive and award-winning workplace culture
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshoot applications Resolve issues in a timely manner to minimize downtime and ensure optimal application performance Manage user access and permissions, ensuring data security and compliance with company policies Assist in escalating unresolved issues and provide prompt feedback to internal customers Collaborate effectively with cross-functional teams to enhance user experience
What is Required (Qualifications)
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment, such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
#Insurance #ApplicationSupport #RemoteWork #ProfessionalDevelopment #InclusiveWorkplace #J-18808-Ljbffr
Employer Industry: Insurance and Professional Services Why consider this job opportunity Generous time off, including personal and volunteering days Tuition reimbursement and opportunities for professional development Flexibility to work remotely Charitable contribution match programs Stock purchase opportunities Inclusive and award-winning workplace culture
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshoot applications Resolve issues in a timely manner to minimize downtime and ensure optimal application performance Manage user access and permissions, ensuring data security and compliance with company policies Assist in escalating unresolved issues and provide prompt feedback to internal customers Collaborate effectively with cross-functional teams to enhance user experience
What is Required (Qualifications)
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment, such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced setting Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
#Insurance #ApplicationSupport #RemoteWork #ProfessionalDevelopment #InclusiveWorkplace #J-18808-Ljbffr