David's Bridal
Overview
Join to apply for the
Seasonal Alterations Specialist
role at
David's Bridal . At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit. Join us in our peak season in a seasonal role—we make dreams happen. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain all service levels by being prepared, welcoming, meeting the needs and being there for all our customers, including completing operational checklist tasks and meeting customers’ emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of five-star customer service. Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience; comply with dress code policy. Greets and escorts alterations customers to and from alterations appointments. Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Respond promptly to all customer questions by providing product and service information. Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintain inventory management by processing special orders, pickups and ensuring first-quality standards for all merchandise. Ensure alteration pricing is at company standards. Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues swiftly and effectively in compliance with company guidelines. Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well-organized. Perform duties and tasks as assigned by store management. Qualifications
High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production environment Prior experience with computerized POS system is a plus Seasonal Benefits
Flexible schedules 40% merchandise discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Additional terms and conditions apply Additional Information
Seasonal role details, terms, and conditions apply. The starting rate of pay varies based on factors including location, training, and experience. This description highlights the general nature and level of work performed and is not exhaustive. Company and Accessibility
David’s Bridal is committed to Diversity, Equity, and Inclusion and welcomes applications from all qualified candidates. If you need accommodations at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610-943-6200. Disclaimer: This job description is intended to describe the general nature and level of work performed by employees within this classification. Actual duties and responsibilities may vary.
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Join to apply for the
Seasonal Alterations Specialist
role at
David's Bridal . At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit. Join us in our peak season in a seasonal role—we make dreams happen. Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain all service levels by being prepared, welcoming, meeting the needs and being there for all our customers, including completing operational checklist tasks and meeting customers’ emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of five-star customer service. Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience; comply with dress code policy. Greets and escorts alterations customers to and from alterations appointments. Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Respond promptly to all customer questions by providing product and service information. Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintain inventory management by processing special orders, pickups and ensuring first-quality standards for all merchandise. Ensure alteration pricing is at company standards. Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues swiftly and effectively in compliance with company guidelines. Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well-organized. Perform duties and tasks as assigned by store management. Qualifications
High school diploma or equivalent degree 1-2 years prior retail experience in an apparel or specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production environment Prior experience with computerized POS system is a plus Seasonal Benefits
Flexible schedules 40% merchandise discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Additional terms and conditions apply Additional Information
Seasonal role details, terms, and conditions apply. The starting rate of pay varies based on factors including location, training, and experience. This description highlights the general nature and level of work performed and is not exhaustive. Company and Accessibility
David’s Bridal is committed to Diversity, Equity, and Inclusion and welcomes applications from all qualified candidates. If you need accommodations at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610-943-6200. Disclaimer: This job description is intended to describe the general nature and level of work performed by employees within this classification. Actual duties and responsibilities may vary.
#J-18808-Ljbffr