Russell Tobin
Information Technology Specialist - Help Desk
Russell Tobin, Columbus, Ohio, United States, 43224
Overview
A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service. Base pay range
$20.00/hr - $21.00/hr Contract: 12 months (potential for extension or permanent hire) What Youll Do
Answer IT support calls and resolve issues quickly Provide excellent customer service with active listening and empathy Use a knowledge base and ticketing system to track and solve problems Communicate clearly via phone, chat, and documentation Collaborate with teams and follow company policies What You Need
High school diploma or GED (plus relevant work experience) 2-5 years of chat support experience in a fast-paced setting Strong problem-solving skills & self-motivation Ability to troubleshoot software & hardware issues Seniority level
Entry level Employment type
Contract Job function
Information Technology Customer Service
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A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service. Base pay range
$20.00/hr - $21.00/hr Contract: 12 months (potential for extension or permanent hire) What Youll Do
Answer IT support calls and resolve issues quickly Provide excellent customer service with active listening and empathy Use a knowledge base and ticketing system to track and solve problems Communicate clearly via phone, chat, and documentation Collaborate with teams and follow company policies What You Need
High school diploma or GED (plus relevant work experience) 2-5 years of chat support experience in a fast-paced setting Strong problem-solving skills & self-motivation Ability to troubleshoot software & hardware issues Seniority level
Entry level Employment type
Contract Job function
Information Technology Customer Service
#J-18808-Ljbffr