Ross Stores, Inc. is hiring: Retail Associate in Orland Park

Retail Associate – Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure-hunt shopping experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers courteously, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all areas of the Store as business needs require and may be assigned additional tasks to achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; maintain a safe and secure shopping environment and report unsafe conditions to Store Leadership.
• Maintain a clutter-free sales floor with clear egress to emergency exits.
• Treat Customers and Associates with respect and courtesy; greet customers and assist with merchandise and transactions, providing polite and knowledgeable service.
• Provide prompt and efficient responses to Customer inquiries; escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies) to maintain cleanliness in merchandise, customer, and Team areas.
• Maintain professional appearance and adhere to the Company's dress code.
• Assist with daily merchandising: sizing and recovery per company best practices to maintain neat, clean, and organized stores.
• Expedite newly received merchandise to the sales floor, merchandise items per monthly presentation guidelines, and maintain brand-name familiarity within departments to assist Customers.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; demonstrate integrity in all interactions.
• Follow MOS policies and proper processing for disposals; assist with cash, check, charge card, and refund transactions with accuracy.
• Demonstrate a sense of urgency to maximize productivity and adhere to Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment (PDTs, registers) as required.
• Stand, walk, and move around the store up to 100% of working time.
• Frequently bend, squat, kneel, climb, reach, stoop; occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require regularly pushing, pulling, and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities. It is not an all-inclusive listing and contents are subject to change. Ross is an equal employment opportunity employer and maintains an inclusive work environment in compliance with applicable laws.

The base pay range for this role is $15.00 - $15.50, dependent on factors including experience, skills, qualifications, and location. Additional benefits and total compensation vary by position and location.

Benefits offered to all Associates include Insurance programs, Associate Discount, Retirement benefits, and various leave and wellness programs. Certain roles may be eligible for bonuses based on performance.