Diversified Systems.com is hiring: Business Analyst in Columbus

Hybrid (Schedule set as needed)

Description

DSI is searching for a Business Analyst who will act as the escalation point for high priority support issues; serves as a subject matter expert for one or more custom applications; serves as liaison to the technical team; provides analyses for management review and ensures that quality standards are followed.

Responsibilities

• Performs diagnostics, works with technical and non-technical team, and recommends changes.
• Monitors the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
• Manages expectations at all levels: customers/end users, stakeholder and program leadership.
• Develops system usage materials, reports and guidelines on system use and services.

Requirements

• 5 years of experience in an IT field of specialty required.
• 2 years of experience in a lead role required.
• 2 years of experience using Salesforce Customer Relationship Management required.
• 2 years of experience using ServiceNow Customer Service Management required.
• Strong organization and communication skills, both written and spoken required.
• Strong troubleshooting and problem-solving skills required.

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting