Remote Jobs is hiring: Business Analyst in Columbus

Employer Industry: Technology Services

Why consider this job opportunity:

• Competitive compensation and benefits package
• Opportunity for career advancement and growth within the organization
• Flexible hybrid work schedule
• Role as a key liaison between technical teams and management
• Chance to work on high-priority support issues and custom applications
• Commitment to diversity, equity, and inclusion in the workplace

What to Expect (Job Responsibilities):

• Act as the escalation point for high-priority support issues and serve as a subject matter expert for custom applications
• Monitor the team's open backlog of support issues, re-assigning as necessary to meet service level agreements
• Manage expectations at all levels, including customers, stakeholders, and program leadership
• Develop system usage materials, reports, and guidelines on system use and services
• Collaborate with technical and non-technical teams to recommend changes based on diagnostics

What is Required (Qualifications):

• 5 years of experience in an IT field of specialty
• 2 years of experience in a lead role
• 2 years of experience using Salesforce Customer Relationship Management
• 2 years of experience using ServiceNow Customer Service Management
• Strong organization and communication skills, both written and spoken

How to Stand Out (Preferred Qualifications):

• Experience in a technology services environment
• Familiarity with project consulting services
• Previous involvement in diversity, equity, and inclusion initiatives

#TechnologyServices #BusinessAnalyst #HybridWork #CareerGrowth #DiversityAndInclusion

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