David's Bridal is hiring: Seasonal Alterations Specialist in Jacksonville

Overview

Be among the first 25 applicants for a seasonal Alterations Specialist role at David’s Bridal. This position offers flexible weekend opportunities during peak season, competitive pay, and seasonal benefits.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapt style to suit customers, solve problems, and resolve conflicts.
• Use all systems to manage the customer flow to deliver a five-star customer experience.
• Maintain service levels by being Prepared, Welcoming, meeting needs, and supporting customers; complete operational checklist tasks and address emotional and practical needs.
• Provide an exceptional service experience to multiple customers at once; contribute to Five-Star Customer Service store goals.
• Address customer concerns proactively; know when to escalate and partner with leadership.
• Communicate how alterations can help perfect the dress for events; promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting on gown fit and customization.
• Maintain store standards to support a flawless shopping experience; comply with Dress Code Policy.
• Greets and escorts alterations customers to and from appointments; inspect garments altered/steamed/pressed for pristine condition before delivery.
• Respond promptly to customer questions with product and service information; build long-term customer relationships.
• Maintain inventory management for special orders and ensure quality standards for merchandise.
• Ensure alteration pricing aligns with company standards; manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues swiftly and in line with company guidelines; support cash wrap processes and transactions accurately.
• Keep alterations room clean and organized; perform duties as assigned by store management.

Qualifications

• High school diploma or equivalent.
• 1–2 years of retail experience in apparel or a specialty store environment.
• Prior sewing experience, preferably in bridal and/or special occasion production.
• Prior experience with computerized POS system is a plus.

Seasonal Benefits

• Flexible schedules
• 40% merchandise discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Additional terms and conditions apply.

Company Information

David’s Bridal is committed to diversity, equity, and inclusion and building a workforce that reflects the customers we serve. We encourage applications from all qualified candidates. There are accommodations available during the application process; contact Human Resources if needed.

Disclaimer: This job description highlights the general nature and level of work performed. Actual duties and responsibilities may vary. Pay rate varies based on position, location, training, and experience.

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