Online Grocery Pick-Up Clerk Job at Kroger Mountain View Foods in Springville

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and load orders into customers' cars for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with attention to quality and freshness.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and deliver/load orders into customers' cars at pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet or exceed customer expectations regarding shopping experience, variety, freshness, and cleanliness.
7. Follow all safety, legal, and company guidelines.
8. Store products in appropriate temperature zones and ensure order accuracy.
9. Follow instructions in order notes.
10. Maintain organization and cleanliness of staging areas.
11. Report discrepancies and equipment issues to management.
12. Assist in training new team members.
13. Perform opening and closing procedures.
14. Adhere to productivity standards and work cooperatively in a high-paced environment.
15. Manage conflicts professionally and act with honesty and integrity.
16. Support interactions with minors, individuals with special needs, and older adults.
17. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills.

Desired Previous Experience:

• Experience as a personal shopper, warehouse worker, stocker, or cashier.