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Kroger

Online Grocery Pick-Up Clerk Job at Kroger in Hawthorne

Kroger, Hawthorne, CA, United States, 90250

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Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

  1. Responsible for selecting and gathering products for online orders with attention to freshness and quality.
  2. Initiate and complete the order selection process.
  3. Assemble orders, process payments, and deliver/load orders into customers' cars.
  4. Scan and bag orders following standards.
  5. Communicate substitutions or exceptions to customers at pickup.
  6. Meet/exceed customer expectations for shopping experience, variety, freshness, and cleanliness.
  7. Adhere to safety, food safety, and legal guidelines.
  8. Store and handle products according to guidelines, ensuring quality and freshness.
  9. Communicate with customers professionally via portable phone.
  10. Ensure order accuracy and load orders into customers' cars.
  11. Process orders through POS system.
  12. Follow policies for substitutions in out-of-stock situations.
  13. Maintain organization and cleanliness of staging areas.
  14. Report discrepancies and equipment issues.
  15. Perform opening and closing procedures.
  16. Assist in training new team members.
  17. Meet productivity standards.
  18. Work cooperatively in high-paced, stressful environments.
  19. Manage conflicts professionally.
  20. Act with honesty and integrity regarding customer and business information.
  21. Follow directions and seek assistance as needed.
  22. Support customers with special needs, minors, and older adults.
  23. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

  • Ability to work independently.
  • Ability to read shelf tags.
  • Basic math skills.

Desired Previous Experience:

  • Experience as a personal shopper, warehouse worker, stocker, or cashier.

Job Info

  • Job Identification 117520
  • Category: Store Operations
  • Posting Date: 04/28/2025
  • Location: 14500 Ocean Gate Ave, Hawthorne, CA, 90250, US

Benefits include: healthcare, flexible scheduling, counseling, associate discounts, tuition reimbursement, and growth opportunities.

Join a company with a rich history committed to diversity, innovation, and community service. Apply today to become part of our Kroger family!

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