Ross Stores, Inc. is hiring: Retail Associate in Tallahassee

Overview

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. Ross is a Fortune 500 company committed to providing an inclusive work environment with opportunities for learning and development.

As Part Of Our Team, You Will Experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company focused on inclusion and continuous learning for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Duties include greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of tasks across store areas as business needs require. Associates may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors and maintain a safe sales floor and store environment.
• Maintain clutter-free, clear egress to emergency exits; report unsafe conditions to Store Leadership.
• Treat customers and associates with respect; greet customers and maintain professionalism at all times.
• Assist customers: register-trained, answer questions politely and knowledgeably; greet customers with eye contact, smiles and courtesy throughout the store.
• Provide prompt responses to customer service needs and escalate to Store Leadership when necessary.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish restrooms; maintain cleanliness of front-end, sales floor and team areas.
• Maintain professional appearance and follow dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite new merchandise to the sales floor in accordance with monthly presentation guidelines and brand familiarity within departments.
• Understand Loss Prevention, MOS policies, and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information and merchandise.
• Adhere to cash handling procedures and maintain accuracy with transactions.
• Demonstrate urgency and maximize productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, stand/walk for extended periods, and move around the store.
• Regular bending, squatting, kneeling, climbing, reaching and stooping.
• Occasional pushing, pulling, and lifting more than 25 pounds. Some shifts may require lifting more than 20 pounds for stockrooms.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities. It is not a comprehensive list of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience, and are committed to a diverse workforce. Ross complies with all applicable laws prohibiting discrimination.