Babich & Associates
Base pay range
$20.00/hr - $25.00/hr Overview
Our Arlington area client company is searching for a technically skilled and customer-focused
Desktop Support Specialist
to maintain and improve IT systems, deliver exceptional support to internal staff, and ensure that all IT operations align with applicable compliance requirements. Responsibilities
Provide hands-on support for desktops, laptops, printers, and related peripherals, including installation, configuration, and troubleshooting. Maintain and upgrade desktop systems, applying patches and software updates as needed. Monitor IT infrastructure and applications for service interruptions and security incidents; escalate issues as necessary. Assist with basic network configurations, data cabling, and connectivity troubleshooting. Manage internal tickets and calls by gathering and analyzing information about user issues, and prioritize requests according to SLA guidelines. Participate in IT projects, such as hardware and software rollouts or technology upgrades. Proactively research new technology trends and recommend and implement best practices. Qualifications
13+ years of hands-on experience managing, troubleshooting, and supporting desktop systems and related hardware, software, and network issues. Experience integrating and maintaining IT assets to ensure end-users receive optimal IT services. Strong technical experience in Microsoft Office, Office 365 Administration, Active Directory, VMware, and basic network troubleshooting. Knowledge and experience in using large language models like ChatGPT for troubleshooting issues. Proven problem-solving and critical thinking abilities; strong written and verbal communication skills; ability to convey technical concepts to non-technical users. Professional skills such as project discipline, integrity, and a continuous improvement mindset. Nice to have
Experience with NIST 800-171 documentation, compliance, and security controls. IT certifications such as CompTIA A+, CompTIA Network+, and/or Microsoft Certified Desktop Support Technician (MCDST). Eligibility and employment details
My client company is unable to consider candidates who may require sponsorship or visa transfer at any time (i.e., OPT, F-1, H1-B, etc.). NO C2C OR CONTRACT APPLICANTS This is a 100% onsite permanent/full-time direct-hire, FLSA nonexempt (hourly) role with a starting rate from $20 to $25 per hour, +/- DOE, in addition to an excellent full benefits package that includes medical, dental, vision, life, STD and LTD insurances, a 401(k) with a generous employer match, educational assistance, and more. To apply, please email a current resume in MS Word format to spalmer@babich.com for immediate consideration. #J-18808-Ljbffr
$20.00/hr - $25.00/hr Overview
Our Arlington area client company is searching for a technically skilled and customer-focused
Desktop Support Specialist
to maintain and improve IT systems, deliver exceptional support to internal staff, and ensure that all IT operations align with applicable compliance requirements. Responsibilities
Provide hands-on support for desktops, laptops, printers, and related peripherals, including installation, configuration, and troubleshooting. Maintain and upgrade desktop systems, applying patches and software updates as needed. Monitor IT infrastructure and applications for service interruptions and security incidents; escalate issues as necessary. Assist with basic network configurations, data cabling, and connectivity troubleshooting. Manage internal tickets and calls by gathering and analyzing information about user issues, and prioritize requests according to SLA guidelines. Participate in IT projects, such as hardware and software rollouts or technology upgrades. Proactively research new technology trends and recommend and implement best practices. Qualifications
13+ years of hands-on experience managing, troubleshooting, and supporting desktop systems and related hardware, software, and network issues. Experience integrating and maintaining IT assets to ensure end-users receive optimal IT services. Strong technical experience in Microsoft Office, Office 365 Administration, Active Directory, VMware, and basic network troubleshooting. Knowledge and experience in using large language models like ChatGPT for troubleshooting issues. Proven problem-solving and critical thinking abilities; strong written and verbal communication skills; ability to convey technical concepts to non-technical users. Professional skills such as project discipline, integrity, and a continuous improvement mindset. Nice to have
Experience with NIST 800-171 documentation, compliance, and security controls. IT certifications such as CompTIA A+, CompTIA Network+, and/or Microsoft Certified Desktop Support Technician (MCDST). Eligibility and employment details
My client company is unable to consider candidates who may require sponsorship or visa transfer at any time (i.e., OPT, F-1, H1-B, etc.). NO C2C OR CONTRACT APPLICANTS This is a 100% onsite permanent/full-time direct-hire, FLSA nonexempt (hourly) role with a starting rate from $20 to $25 per hour, +/- DOE, in addition to an excellent full benefits package that includes medical, dental, vision, life, STD and LTD insurances, a 401(k) with a generous employer match, educational assistance, and more. To apply, please email a current resume in MS Word format to spalmer@babich.com for immediate consideration. #J-18808-Ljbffr