PetSmart Charities
Overview
PetsHotel Manager – Issaquah, Washington PetSmart is seeking a PetsHotel Manager who will lead the safety of people and pets and ensure a high-quality pet parent experience within the hotel. This role drives store strategies, achieves targeted results, champions exceptional pet care, and supports efficient daily hotel operations. Benefits
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities
People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s P&L. Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall engagement. Hotel And Pet Care Operations Ensures reservations for pet boarding and doggie day camp are within established policies and procedures. Manages check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Follows medication procedures for pets requiring medication; may administer medication as per procedures. Takes immediate action and reports sick/injured pets; arranges transport to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Maintains pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Monitors guest welfare and communicates concerns to Leadership. Manages pet parent experience and outcomes via phone, in person, or online, addressing concerns. Supports opening and closing procedures to uphold brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and fosters a culture of empowerment with policy and procedure compliance and ethics. Ensures a safe environment for associates, pets, and pet parents. Supports safety incident follow-up and monthly hotel safety reporting. Ensures maintenance on PetsHotel equipment; identifies and resolves system problems to minimize risk. Reviews pet parent service surveys and collaborates on action when needed. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates, and applies PetSmart policies and procedures. Physical Demands and Work Environment
Standing, walking, climbing, handling and using hands; vision requirements; ability to lift up to 50 pounds frequently and up to 100+ pounds occasionally; exposure to pet hair, live animals, noise, and moving parts; reasonable accommodations available. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (varies by location). Some locations may have fair chance hiring considerations as required by local law. This description is intended to describe the general nature and level of work and not to include all duties and responsibilities. Pay is based on experience and location. Benefits are described at benefits.petsmart.com/us/.
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PetsHotel Manager – Issaquah, Washington PetSmart is seeking a PetsHotel Manager who will lead the safety of people and pets and ensure a high-quality pet parent experience within the hotel. This role drives store strategies, achieves targeted results, champions exceptional pet care, and supports efficient daily hotel operations. Benefits
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities
People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s P&L. Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall engagement. Hotel And Pet Care Operations Ensures reservations for pet boarding and doggie day camp are within established policies and procedures. Manages check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Follows medication procedures for pets requiring medication; may administer medication as per procedures. Takes immediate action and reports sick/injured pets; arranges transport to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Maintains pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Monitors guest welfare and communicates concerns to Leadership. Manages pet parent experience and outcomes via phone, in person, or online, addressing concerns. Supports opening and closing procedures to uphold brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and fosters a culture of empowerment with policy and procedure compliance and ethics. Ensures a safe environment for associates, pets, and pet parents. Supports safety incident follow-up and monthly hotel safety reporting. Ensures maintenance on PetsHotel equipment; identifies and resolves system problems to minimize risk. Reviews pet parent service surveys and collaborates on action when needed. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates, and applies PetSmart policies and procedures. Physical Demands and Work Environment
Standing, walking, climbing, handling and using hands; vision requirements; ability to lift up to 50 pounds frequently and up to 100+ pounds occasionally; exposure to pet hair, live animals, noise, and moving parts; reasonable accommodations available. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (varies by location). Some locations may have fair chance hiring considerations as required by local law. This description is intended to describe the general nature and level of work and not to include all duties and responsibilities. Pay is based on experience and location. Benefits are described at benefits.petsmart.com/us/.
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