PetSmart Charities
Overview
Mesa, Arizona — PetsHotel Manager. PetSmart does Anything for Pets and Everything for You. This role has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This position leads the store by driving company strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the hotel’s daily business. Salary range: $17.76-$33.68. Responsibilities
People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Manages check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Follows medication procedures for pets requiring medication; may provide medicine to pets according to procedures. Responds to sick/injured pets and coordinates transport to the veterinarian as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Maintains pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Manages pet parent experience and outcomes over the phone, in person, or online, and responds to pet parent concerns. Contributes to opening/closing procedures to uphold brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and fosters a culture of empowerment by ensuring policy and procedure compliance and a code of ethics. Ensures a safe environment for associates, pets, and pet parents. Provides safety incident support and monthly hotel safety reporting/standards. Ensures regular maintenance of PetsHotel equipment and proactively addresses system issues to minimize risk. Reviews pet parent service surveys and works with the Experience Leader to take immediate action when necessary. Qualifications 3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility Typically oversees one to four lead associates and ten to thirty non-leader associates, with responsibilities in line with PetSmart policies and procedures. Physical Demands and Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. May require lifting up to 50 pounds frequently and more than 100 pounds occasionally with team lifting. Exposure to moving mechanical parts, animal handling, and pet hair; noise levels may be high. We offer Paid weekly Full-time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local or state law). For applicants in select locations: fair chance ordinances may apply; qualified applicants with arrest and conviction records will be considered in a manner consistent with the law.
#J-18808-Ljbffr
Mesa, Arizona — PetsHotel Manager. PetSmart does Anything for Pets and Everything for You. This role has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This position leads the store by driving company strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the hotel’s daily business. Salary range: $17.76-$33.68. Responsibilities
People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Manages check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Follows medication procedures for pets requiring medication; may provide medicine to pets according to procedures. Responds to sick/injured pets and coordinates transport to the veterinarian as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Maintains pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Manages pet parent experience and outcomes over the phone, in person, or online, and responds to pet parent concerns. Contributes to opening/closing procedures to uphold brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and fosters a culture of empowerment by ensuring policy and procedure compliance and a code of ethics. Ensures a safe environment for associates, pets, and pet parents. Provides safety incident support and monthly hotel safety reporting/standards. Ensures regular maintenance of PetsHotel equipment and proactively addresses system issues to minimize risk. Reviews pet parent service surveys and works with the Experience Leader to take immediate action when necessary. Qualifications 3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility Typically oversees one to four lead associates and ten to thirty non-leader associates, with responsibilities in line with PetSmart policies and procedures. Physical Demands and Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. May require lifting up to 50 pounds frequently and more than 100 pounds occasionally with team lifting. Exposure to moving mechanical parts, animal handling, and pet hair; noise levels may be high. We offer Paid weekly Full-time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local or state law). For applicants in select locations: fair chance ordinances may apply; qualified applicants with arrest and conviction records will be considered in a manner consistent with the law.
#J-18808-Ljbffr