PetSmart Charities
Overview
Join to apply for the
PetsHotel Manager
role at
PetSmart Charities . Job Description
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! PetsHotel ManagerAbout Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets— and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Location: Phoenix, Arizona Salary: $17.76-$33.68 hourly Benefits
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary by store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations
Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Ensures medication procedures are followed for pets requiring medication; may administer according to procedures. Takes action and reports when a sick/injured pet is identified; transports to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Maintains pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Monitors guest welfare and communicates concerns to leadership. Manages pet parent experience and outcomes via phone, in person, or online; responds to concerns. Collaborates on store opening and closing procedures to uphold brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and fosters a culture of empowerment by ensuring compliance with policies and code of ethics. Ensures a safe environment for associates, pets, and pet parents. Supports safety incidents and monthly hotel safety reporting/standards. Ensures maintenance on PetsHotel equipment is performed regularly; identifies and resolves potential system problems to minimize risk. Reviews pet parent service surveys and aligns with leadership to take action when necessary. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands And Work Environment
Stand, walk, climb, and use hands; reach with hands and arms; stoop, kneel, crouch; talk and hear. Vision requirements apply. Reasonable accommodations may be made. Lift up to 50 pounds frequently; up to 100 pounds occasionally with assistance. Noise level is moderate; exposure to live animals common. Work may involve exposure to moving mechanical parts and pet hair; environment may be wet. EEO and Additional Information
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 unless otherwise required by local or state law. For applicants in certain locations, fair chance ordinances may apply. This job summary describes the general nature and level of work; it is not intended to include all duties and responsibilities. Salary will be based on experience and location. Benefits described at https://benefits.petsmart.com/us/.
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Join to apply for the
PetsHotel Manager
role at
PetSmart Charities . Job Description
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! PetsHotel ManagerAbout Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets— and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Location: Phoenix, Arizona Salary: $17.76-$33.68 hourly Benefits
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary by store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Addresses and administers associate complaints and grievances. Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations
Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Ensures medication procedures are followed for pets requiring medication; may administer according to procedures. Takes action and reports when a sick/injured pet is identified; transports to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Maintains pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Monitors guest welfare and communicates concerns to leadership. Manages pet parent experience and outcomes via phone, in person, or online; responds to concerns. Collaborates on store opening and closing procedures to uphold brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and fosters a culture of empowerment by ensuring compliance with policies and code of ethics. Ensures a safe environment for associates, pets, and pet parents. Supports safety incidents and monthly hotel safety reporting/standards. Ensures maintenance on PetsHotel equipment is performed regularly; identifies and resolves potential system problems to minimize risk. Reviews pet parent service surveys and aligns with leadership to take action when necessary. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands And Work Environment
Stand, walk, climb, and use hands; reach with hands and arms; stoop, kneel, crouch; talk and hear. Vision requirements apply. Reasonable accommodations may be made. Lift up to 50 pounds frequently; up to 100 pounds occasionally with assistance. Noise level is moderate; exposure to live animals common. Work may involve exposure to moving mechanical parts and pet hair; environment may be wet. EEO and Additional Information
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 unless otherwise required by local or state law. For applicants in certain locations, fair chance ordinances may apply. This job summary describes the general nature and level of work; it is not intended to include all duties and responsibilities. Salary will be based on experience and location. Benefits described at https://benefits.petsmart.com/us/.
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