Tapestry, Inc.
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Assistant Store Manager I
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Description
Assistant Store Manager Job Description The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values. Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store performance, and achieve sales targets. Productivity Management: hold the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager. Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics. Act as brand ambassador in the market/mall to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Resolve customer issues in a timely manner while being solution-oriented; partner with the Store Manager and/or District Manager as needed. Develop team to build long-term relationships with customers to drive business. Take initiative; demonstrate ownership and accountability for results of self and others. Work with the Store/District Manager to protect and drive the needs of the business; ensure daily tasks are completed without negatively impacting service. Build trusting relationships with peers and team; act as advocate for the Brand; welcome feedback and set short and long-term goals to achieve metrics and store performance. Delegate and empower others; create enthusiasm and positivity for a shared vision and mission. Recognize and value individual performance. Operations
Evaluate performance of all team members and provide consistent feedback; create and modify action plans for development in partnership with the Store Manager. Address performance issues using appropriate coaching and counseling techniques. Adhere to all retail policies and procedures including POS and Operations; leverage Coach’s tools and technology to support service and operations. Recruit, interview, onboard and work with the Store Manager on strategies to maintain top talent; create a talent bench. Manage daily operational tasks according to Coach standards including selling, service expectations, operations, payroll, human resources and loss prevention. Demonstrate strong business acumen; forecast in partnership with Store Manager; plan and budget to the needs of the business (e.g., payroll, staffing, scheduling, merchandising). Interacts and communicates with Lead Supervisor and Store Manager. Maintains interior and exterior upkeep of the building in partnership with the corporate office; ensure esthetic and safety requirements are met. Adheres to all retail policies and procedures including POS and Operations. Leverages Coach’s tools and technology to support service and operations of store; includes competencies such as Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity, Strategic Agility, Building Effective Teams, Managerial Courage. Competencies
Our Competencies for All Employees: Courage: provides direct, actionable feedback; addresses problems quickly and directly. Creativity Customer Focus Dealing with Ambiguity Drive for Results Interpersonal Savvy Learning on the Fly Perseverance Dealing with Ambiguity Strategic Agility Building Effective Teams Managerial Courage Our Competencies for All People Managers Strategic Agility Developing Direct Reports and Others Building Effective Teams Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. These decisions are made without regard to protected characteristics. Visit Coach at www.coach.com. Our Work Setup & Compensation BASE PAY RANGE $22.00 TO $30.50 General Description of Benefits: health benefits (medical, dental, vision), life insurance and disability insurance; 401(k) plan and paid time off. Other compensation includes product discounts and incentive compensation. Nearest Major Market: El Paso Job Segment: Retail Manager, Store Manager, Brand Ambassador, Retail Operations, Sales
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Description
Assistant Store Manager Job Description The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values. Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store performance, and achieve sales targets. Productivity Management: hold the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager. Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics. Act as brand ambassador in the market/mall to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Resolve customer issues in a timely manner while being solution-oriented; partner with the Store Manager and/or District Manager as needed. Develop team to build long-term relationships with customers to drive business. Take initiative; demonstrate ownership and accountability for results of self and others. Work with the Store/District Manager to protect and drive the needs of the business; ensure daily tasks are completed without negatively impacting service. Build trusting relationships with peers and team; act as advocate for the Brand; welcome feedback and set short and long-term goals to achieve metrics and store performance. Delegate and empower others; create enthusiasm and positivity for a shared vision and mission. Recognize and value individual performance. Operations
Evaluate performance of all team members and provide consistent feedback; create and modify action plans for development in partnership with the Store Manager. Address performance issues using appropriate coaching and counseling techniques. Adhere to all retail policies and procedures including POS and Operations; leverage Coach’s tools and technology to support service and operations. Recruit, interview, onboard and work with the Store Manager on strategies to maintain top talent; create a talent bench. Manage daily operational tasks according to Coach standards including selling, service expectations, operations, payroll, human resources and loss prevention. Demonstrate strong business acumen; forecast in partnership with Store Manager; plan and budget to the needs of the business (e.g., payroll, staffing, scheduling, merchandising). Interacts and communicates with Lead Supervisor and Store Manager. Maintains interior and exterior upkeep of the building in partnership with the corporate office; ensure esthetic and safety requirements are met. Adheres to all retail policies and procedures including POS and Operations. Leverages Coach’s tools and technology to support service and operations of store; includes competencies such as Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity, Strategic Agility, Building Effective Teams, Managerial Courage. Competencies
Our Competencies for All Employees: Courage: provides direct, actionable feedback; addresses problems quickly and directly. Creativity Customer Focus Dealing with Ambiguity Drive for Results Interpersonal Savvy Learning on the Fly Perseverance Dealing with Ambiguity Strategic Agility Building Effective Teams Managerial Courage Our Competencies for All People Managers Strategic Agility Developing Direct Reports and Others Building Effective Teams Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. These decisions are made without regard to protected characteristics. Visit Coach at www.coach.com. Our Work Setup & Compensation BASE PAY RANGE $22.00 TO $30.50 General Description of Benefits: health benefits (medical, dental, vision), life insurance and disability insurance; 401(k) plan and paid time off. Other compensation includes product discounts and incentive compensation. Nearest Major Market: El Paso Job Segment: Retail Manager, Store Manager, Brand Ambassador, Retail Operations, Sales
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