Jobote
Overview
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Your day at NTT DATA As L2 Network Support Engineer at NTT DATA, you will take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You will achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You will work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). Responsibilities
Monitor and manage incident/request queues, ensuring timely resolution within SLA and proper documentation. Troubleshoot and escalate technical issues, identifying root causes and collaborating with internal teams and clients. Execute approved changes and maintenance activities with risk assessments and compliance. Lead shift handovers by highlighting key tickets and critical tasks; escalate issues to CoE and other teams when needed. Partner with automation teams to optimize efforts and automate routine tasks; coach L1/Service Desk teams on technical and behavioral skills. Establish infrastructure monitoring, lead client escalations, and support disaster recovery and project work. Audit tickets for quality, maintain knowledge articles, and produce reports to identify improvement opportunities. Qualifications
Fluent in English, with strong cross-cultural communication and active listening skills. Resilient, adaptable, and effective under pressure with solid planning skills. Strong hands-on experience with
Palo Alto technologies , particularly Prisma Access and SASE solutions, including policy configuration, troubleshooting, and integration with enterprise environments. Proficient in enterprise networking and security technologies (e.g., Pulse Secure, Palo Alto,
Fortinet , Cisco, F5, BGP, OSPF, NAT). Familiar with ticketing systems and network monitoring tools (e.g., SecureCRT, LogicMonitor). Holds a relevant technical certification and a degree (or equivalent experience) in IT/Computing such as CCNA and/or
CCNP . Palo Alto certifications
(e.g., PCNSA, PCNSE, or Prisma Certified Cloud Security Engineer) are highly preferred. What we offer
Education to the extent of agreement with the immediate supervisor 5 weeks of vacation Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence up to 21 days per year Notebook and mobile phone including data tariff according to company standards Contribution to the pension insurance or Long term investment product in the amount of CZK 1 000 monthly Budget of CZK 1 800 monthly with regards to predefined benefits packages (Premium health care / Benefits Cafeteria System / Multisport card) Refreshments in the office (coffee, tea, water) for free
#J-18808-Ljbffr
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Your day at NTT DATA As L2 Network Support Engineer at NTT DATA, you will take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You will achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You will work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). Responsibilities
Monitor and manage incident/request queues, ensuring timely resolution within SLA and proper documentation. Troubleshoot and escalate technical issues, identifying root causes and collaborating with internal teams and clients. Execute approved changes and maintenance activities with risk assessments and compliance. Lead shift handovers by highlighting key tickets and critical tasks; escalate issues to CoE and other teams when needed. Partner with automation teams to optimize efforts and automate routine tasks; coach L1/Service Desk teams on technical and behavioral skills. Establish infrastructure monitoring, lead client escalations, and support disaster recovery and project work. Audit tickets for quality, maintain knowledge articles, and produce reports to identify improvement opportunities. Qualifications
Fluent in English, with strong cross-cultural communication and active listening skills. Resilient, adaptable, and effective under pressure with solid planning skills. Strong hands-on experience with
Palo Alto technologies , particularly Prisma Access and SASE solutions, including policy configuration, troubleshooting, and integration with enterprise environments. Proficient in enterprise networking and security technologies (e.g., Pulse Secure, Palo Alto,
Fortinet , Cisco, F5, BGP, OSPF, NAT). Familiar with ticketing systems and network monitoring tools (e.g., SecureCRT, LogicMonitor). Holds a relevant technical certification and a degree (or equivalent experience) in IT/Computing such as CCNA and/or
CCNP . Palo Alto certifications
(e.g., PCNSA, PCNSE, or Prisma Certified Cloud Security Engineer) are highly preferred. What we offer
Education to the extent of agreement with the immediate supervisor 5 weeks of vacation Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence up to 21 days per year Notebook and mobile phone including data tariff according to company standards Contribution to the pension insurance or Long term investment product in the amount of CZK 1 000 monthly Budget of CZK 1 800 monthly with regards to predefined benefits packages (Premium health care / Benefits Cafeteria System / Multisport card) Refreshments in the office (coffee, tea, water) for free
#J-18808-Ljbffr