Highmark Health
Overview
Company :
Highmark Inc. Job Description : The job directs and manages Operational Excellence programs, providing oversight and guidance for the portfolio of programs and projects that are designed to improve operational deficiencies. The incumbent will work collaboratively with various stakeholders and multiple cross-functional teams, locations and departments to improve operational practices. Designs, implements and executes strategies and works with cross-functional clinical, pharmaceutical, operations, IT and performance management improvement teams to ensure overall goals of the organization are met and to optimize outcomes. Will lead a team of agile coaches, process designers, and program managers who will interact with the business to ideate and implement efficiencies. This role requires a strong leader who can both plan and execute components of a strategy, including advanced problem solving, assessing and planning for learning gaps, helping capture the value of these initiatives, and an understanding of the change management needed to realize the value. The incumbent will use key tools found in Six Sigma and Agile like disciplines.
Essential Responsibilities
Perform management responsibilities to include, but are not limited to: hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Provide direct coaching to the executive leadership team on agile and operational effectiveness in partnership with the enterprise effectiveness team through their federated model. Attend leadership meetings to present progress, influence direction, and obtain strategic direction.
Partner with all levels of management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined project/program. Work closely with Enterprise Effectiveness, Project Management and Change Office, HMHS, Advanced Analytics, and business owners to drive operational efficiencies.
Manage the Operational Excellence department. Develop the roadmap and priorities, define the business engagement model, and execute and deliver all identified operational improvement initiatives. Align with Enterprise Effectiveness on accountabilities and a consistent approach.
Lead efforts to analyze enterprise-wide practices to identify opportunities for improvement. Assess current processes and implement performance improvement programs. Manage key operational initiatives through a disciplined, customer-focused, program management approach; identify and resolve project and program issues. Deliver on core principles using Six Sigma and Agile delivery.
Other duties as assigned or requested.
Education
Required
– Bachelor’s Degree
Substitutions
– 6 years of experience in an operational excellence role
Preferred
– Master’s Degree in Operational Excellence, Business Administration/Management, or Clinical Programs
Experience
Minimum
– 10 years in Project Management
5 years in the Healthcare Industry
5 years in a Leadership role
7 years using Lean/Six Sigma or other related disciplines
Preferred
– Direct Lean Six Sigma experience in areas such as reducing statistical variation, root cause analysis and corrective action, standardization of processes, quality management, performance management & continuous improvement, KPI/OKR systems.
Licenses or Certifications
Required
– Black Belt
Preferred
– Master Black Belt; Agile Scrum Certification
Skills
Leading change
Written and oral presentation
Managing large-scale projects
Organization and prioritization
Budget management
Financial acumen
People management
Language
None
Travel Requirement
0% - 25%
Physical, Mental Demands & Working Conditions Position Type: Teaches / trains others regularly
Travel frequently between offices and sites. Work may involve lifting up to 10-25 pounds as specified by task.
Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As part of responsibilities, employees may have access to confidential information and must comply with HIPAA and the companyor privacy policies and information security guidelines.
Furthermore, employees must comply with the company’s Code of Business Conduct and applicable laws, rules, and regulations.
Pay Range Minimum: $126,400.00
Maximum: $236,000.00
Base pay is determined by qualifications, experience, and other factors. The salary range does not reflect geographic adjustments.
Highmark Health and its affiliates prohibit discrimination and provide accessibility support. For accommodations, contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Notice
Req ID: J269211
#J-18808-Ljbffr
Company :
Highmark Inc. Job Description : The job directs and manages Operational Excellence programs, providing oversight and guidance for the portfolio of programs and projects that are designed to improve operational deficiencies. The incumbent will work collaboratively with various stakeholders and multiple cross-functional teams, locations and departments to improve operational practices. Designs, implements and executes strategies and works with cross-functional clinical, pharmaceutical, operations, IT and performance management improvement teams to ensure overall goals of the organization are met and to optimize outcomes. Will lead a team of agile coaches, process designers, and program managers who will interact with the business to ideate and implement efficiencies. This role requires a strong leader who can both plan and execute components of a strategy, including advanced problem solving, assessing and planning for learning gaps, helping capture the value of these initiatives, and an understanding of the change management needed to realize the value. The incumbent will use key tools found in Six Sigma and Agile like disciplines.
Essential Responsibilities
Perform management responsibilities to include, but are not limited to: hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Provide direct coaching to the executive leadership team on agile and operational effectiveness in partnership with the enterprise effectiveness team through their federated model. Attend leadership meetings to present progress, influence direction, and obtain strategic direction.
Partner with all levels of management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined project/program. Work closely with Enterprise Effectiveness, Project Management and Change Office, HMHS, Advanced Analytics, and business owners to drive operational efficiencies.
Manage the Operational Excellence department. Develop the roadmap and priorities, define the business engagement model, and execute and deliver all identified operational improvement initiatives. Align with Enterprise Effectiveness on accountabilities and a consistent approach.
Lead efforts to analyze enterprise-wide practices to identify opportunities for improvement. Assess current processes and implement performance improvement programs. Manage key operational initiatives through a disciplined, customer-focused, program management approach; identify and resolve project and program issues. Deliver on core principles using Six Sigma and Agile delivery.
Other duties as assigned or requested.
Education
Required
– Bachelor’s Degree
Substitutions
– 6 years of experience in an operational excellence role
Preferred
– Master’s Degree in Operational Excellence, Business Administration/Management, or Clinical Programs
Experience
Minimum
– 10 years in Project Management
5 years in the Healthcare Industry
5 years in a Leadership role
7 years using Lean/Six Sigma or other related disciplines
Preferred
– Direct Lean Six Sigma experience in areas such as reducing statistical variation, root cause analysis and corrective action, standardization of processes, quality management, performance management & continuous improvement, KPI/OKR systems.
Licenses or Certifications
Required
– Black Belt
Preferred
– Master Black Belt; Agile Scrum Certification
Skills
Leading change
Written and oral presentation
Managing large-scale projects
Organization and prioritization
Budget management
Financial acumen
People management
Language
None
Travel Requirement
0% - 25%
Physical, Mental Demands & Working Conditions Position Type: Teaches / trains others regularly
Travel frequently between offices and sites. Work may involve lifting up to 10-25 pounds as specified by task.
Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As part of responsibilities, employees may have access to confidential information and must comply with HIPAA and the companyor privacy policies and information security guidelines.
Furthermore, employees must comply with the company’s Code of Business Conduct and applicable laws, rules, and regulations.
Pay Range Minimum: $126,400.00
Maximum: $236,000.00
Base pay is determined by qualifications, experience, and other factors. The salary range does not reflect geographic adjustments.
Highmark Health and its affiliates prohibit discrimination and provide accessibility support. For accommodations, contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Notice
Req ID: J269211
#J-18808-Ljbffr