Retail Associate Job at Ross Stores, Inc. in Cedar Falls

Overview

Retail Associate at Ross Stores, Inc. Ross Stores is an off-price retailer with over 2,200 stores. We focus on bringing our customers a steady flow of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience. As part of our team, you will experience values that start with our people and a culture that values you.

Our corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and ongoing learning opportunities.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors in all duties.
• Maintain a high level of awareness on the sales floor to create a safe, secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet Customers, and acknowledge them with eye contact and a smile.
• Assist Customers as needed—be register-trained, help with merchandise, and answer questions politely and knowledgeably.
• Provide prompt and efficient responses to Customer needs; respond to service calls and escalate issues to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) to maintain store cleanliness and presentation.
• Maintain a professional appearance and adhere to the Company dress code.
• Perform daily sizing and recovery per company best practice to ensure a neat, clean, organized store that is well-merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines; maintain brand familiarity within departments to assist Customers.
• Understand Loss Prevention awareness programs and merchandise protection standards.
• Safeguard confidential information, cash and credit card information, and merchandise; uphold integrity and honesty in all interactions.
• Follow MOS (Miss-Out-of-Stock) policies, identify MOS merchandise, and process adjustments with Store Leadership approval for disposals.
• Follow policies and procedures for cash, check, charge card, refunds, voids, and offline transactions; maintain accuracy with bankable tenders.
• Demonstrate urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts may require lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex (including pregnancy and related medical conditions), veteran status, marital or domestic partnership status, genetic information, gender identity or expression, sexual orientation, or other protected categories.