EY
Business Consulting - Healthcare Transformation - Manager - Patient Access
EY, Dallas, Texas, United States, 75215
Overview
Business Consulting - Healthcare Transformation - Manager - Patient Access at EY. The role focuses on provider operations within EY’s Health consulting practice, working with not-for-profit and for-profit healthcare clients (hospitals, healthcare systems, physician practices, academic medical centers) to assess and redesign clinical processes and patient access operations. Responsibilities
Lead and manage client engagement teams focused on provider operations and patient access. Collaborate with a wide range of healthcare clients to deliver professional services and drive business development on strategic accounts. Assess, design, and implement improvements in clinical processes, including patient access initiatives, template management, template optimization, and scheduling algorithms. Drive operational improvement, benchmarking and financial quantification, cost reduction/revenue enhancement, and workflow redesign. Develop and maintain relationships with client personnel at appropriate levels; ensure high-quality work products, timely delivery, budget alignment, risk management, and stakeholder communications. Cultivate business development opportunities and understand EY service lines to expand client relationships. Demonstrate technical capabilities and professional knowledge; mentor junior consultants and contribute to a collaborative team environment. Qualifications
Bachelor’s degree with approximately 5 years of related experience; or Master’s degree with approximately 4 years of related experience. Approximately 4 years of healthcare consulting experience, preferably at manager level or above in a consulting firm or industry role. Experience with patient access and centralized contact centers; ability to lead patient access initiatives including clinician management, template management, referral management, and scheduling algorithms in ambulatory settings. Experience centralizing patient access functions, including contact center staffing models and engagement-channel technology. Ability to read and interpret hospital financial statements and contracts, build complex financial models, map operational processes, and participate in cost reduction planning and implementation. Experience with healthcare M&A, physician alignment, or financial margin improvement initiatives; experience selling and delivering end-to-end projects (assessment, design, implementation). Ability to generate revenue within existing clients and develop new prospects at the executive level (“C” level). Ability to manage a team of staff/senior consultants; strong teamwork and leadership skills; excellent analytical, verbal, and written communication skills. Proficiency with Microsoft Office tools (Excel models, Visio workflows, PowerPoint); willingness to travel as required by client needs. Preferred/Ideal
Degree emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH are desirable. What We Look For
We’re seeking passionate leaders with a strong vision and a commitment to healthcare trends. If you have a genuine passion for healthcare, this role is for you. What We Offer You
EY provides future-focused skills, world-class experiences, and a flexible, inclusive environment. We offer a comprehensive compensation and benefits package, a hybrid work model, and flexible vacation policies. Salaries vary by location and experience, with Total Rewards including medical and dental coverage, pension and 401(k), and generous PTO options. EY is an equal opportunity employer. If you require accommodation during the application process, please contact EY’s Talent Shared Services. More
For more information about EY and to apply, please visit EY’s Careers site. EY | Building a better working world.
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Business Consulting - Healthcare Transformation - Manager - Patient Access at EY. The role focuses on provider operations within EY’s Health consulting practice, working with not-for-profit and for-profit healthcare clients (hospitals, healthcare systems, physician practices, academic medical centers) to assess and redesign clinical processes and patient access operations. Responsibilities
Lead and manage client engagement teams focused on provider operations and patient access. Collaborate with a wide range of healthcare clients to deliver professional services and drive business development on strategic accounts. Assess, design, and implement improvements in clinical processes, including patient access initiatives, template management, template optimization, and scheduling algorithms. Drive operational improvement, benchmarking and financial quantification, cost reduction/revenue enhancement, and workflow redesign. Develop and maintain relationships with client personnel at appropriate levels; ensure high-quality work products, timely delivery, budget alignment, risk management, and stakeholder communications. Cultivate business development opportunities and understand EY service lines to expand client relationships. Demonstrate technical capabilities and professional knowledge; mentor junior consultants and contribute to a collaborative team environment. Qualifications
Bachelor’s degree with approximately 5 years of related experience; or Master’s degree with approximately 4 years of related experience. Approximately 4 years of healthcare consulting experience, preferably at manager level or above in a consulting firm or industry role. Experience with patient access and centralized contact centers; ability to lead patient access initiatives including clinician management, template management, referral management, and scheduling algorithms in ambulatory settings. Experience centralizing patient access functions, including contact center staffing models and engagement-channel technology. Ability to read and interpret hospital financial statements and contracts, build complex financial models, map operational processes, and participate in cost reduction planning and implementation. Experience with healthcare M&A, physician alignment, or financial margin improvement initiatives; experience selling and delivering end-to-end projects (assessment, design, implementation). Ability to generate revenue within existing clients and develop new prospects at the executive level (“C” level). Ability to manage a team of staff/senior consultants; strong teamwork and leadership skills; excellent analytical, verbal, and written communication skills. Proficiency with Microsoft Office tools (Excel models, Visio workflows, PowerPoint); willingness to travel as required by client needs. Preferred/Ideal
Degree emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH are desirable. What We Look For
We’re seeking passionate leaders with a strong vision and a commitment to healthcare trends. If you have a genuine passion for healthcare, this role is for you. What We Offer You
EY provides future-focused skills, world-class experiences, and a flexible, inclusive environment. We offer a comprehensive compensation and benefits package, a hybrid work model, and flexible vacation policies. Salaries vary by location and experience, with Total Rewards including medical and dental coverage, pension and 401(k), and generous PTO options. EY is an equal opportunity employer. If you require accommodation during the application process, please contact EY’s Talent Shared Services. More
For more information about EY and to apply, please visit EY’s Careers site. EY | Building a better working world.
#J-18808-Ljbffr