Sherwin-Williams
As a Bilingual Retail Associate at Sherwin-Williams, you will engage closely with both wholesale and retail customers, helping them to identify their needs and providing expert recommendations on our wide range of products. You will play a pivotal role in ensuring customer satisfaction and promptly addressing any concerns that may arise.
Your responsibilities will also include staying current on product features, maintaining the store's visual and quality standards, and consistently achieving sales goals.
This position offers health benefits, retirement savings options, and generous time-off policies, including vacation and holidays. For further details on the benefits package, please refer to our benefits website.
Key Responsibilities:
Deliver outstanding customer service through effective sales engagement.
Assist customers both in-person and over the phone, identifying needs and providing appropriate product solutions.
Build and maintain strong relationships with customers.
Accurately process sales transactions in accordance with company policies.
Regularly meet and exceed monthly, quarterly, and yearly sales targets.
Maintain detailed work order files and product formulas.
Prepare and mix products to customer specifications as needed.
Ensure store displays are well-stocked and visually appealing.
Assist in loading/unloading delivery trucks and making deliveries when required.
Keep assigned areas organized and presentable.
Stay informed about product offerings and discuss options with customers.
Follow inventory control procedures.
Contribute ideas to enhance sales performance.
Location: You will be working at Store #3034, located at 807 W. North Ave. Villa Park, IL 60181, and may assist at other locations including Elmhurst, Wood Dale, and Northlake stores.
Minimum Requirements:
Must be 18 years of age or older.
Authorization to work in the country without sponsorship.
Strong communication skills in both English and Spanish.
A valid, unrestricted Driver's License.
Ability to lift and carry up to 50 lbs frequently and occasionally up to 70 lbs.
Willingness to work scheduled hours including evenings and weekends.
Internal candidates should meet performance expectations.
Preferred Qualifications:
High School diploma or GED.
At least 1 year of experience in retail or customer service.
Previous experience in selling paint and related products.
Familiarity with tinting and mixing equipment.
Join us at Sherwin-Williams, where your passion for customer service and your bilingual skills can shine!