Tapestry, Inc.
Overview
Assistant Store Manager I — New York, NY, US Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, Coach is a brand committed to innovation and inclusivity and to delivering products that empower customers to be themselves. Role summary: The Assistant Store Manager demonstrates a high level of business acumen, delivering sales results through employee development and mentorship. They embody a strategic mindset to drive operational efficiencies, uphold Coach standards, and adapt to all roles within the store environment. Responsibilities
SALES Understands organizational objectives and, in partnership with the Store Manager, aligns decisions with Company priorities and values. Develops sales strategies and growth initiatives across categories; communicates goals to the team, tracks store performance, and aims to achieve sales targets. Manages productivity by holding the management team accountable for personal productivity and management contribution. Develops clienteling strategy and monitors progress to achieve business goals in collaboration with the Store Manager. Monitors market changes and supports the execution of sales strategies and tactics. Upholds Coach’s Guide to Style and ensures associates follow expectations. Acts as brand ambassador to drive loyalty and business (e.g., charity events, mall initiatives). Resolves customer issues promptly with a focus on solutions; partners with Store Manager and/or District Manager as needed. Develops the team to build long-term customer relationships to drive business. Shows initiative, ownership, and accountability for results of self and others. Coordinates with the Store/District Manager to protect and drive business needs. Completes daily tasks without compromising Coach standards of service. Approaches challenges promptly and takes action to course-correct when appropriate. Builds trusting relationships with peers and acts as an advocate for the Brand. Welcomes feedback and sets short- and long-term goals to achieve metrics and store performance. Delegates and empowers others; creates enthusiasm and a shared vision; recognizes performance. OPERATIONS Evaluates team performance and provides timely feedback; creates and modifies development plans with the Store Manager. Resolves performance issues using appropriate coaching techniques. Adheres to retail policies and procedures including POS and Operations. Utilizes Coach tools and technology to support service and store operations. Recruits, interviews, and collaborates with the Store Manager to maintain top talent and a talent bench. Manages daily operational tasks including selling, service, operations, payroll, human resources, and loss prevention. Demonstrates business acumen; forecasts and budgets with the Store Manager to meet business needs (e.g., payroll, staffing, scheduling, merchandising). Interacts with Lead Supervisor and Store Manager; maintains interior and exterior upkeep in collaboration with corporate. Adheres to policies and leverages Coach tools to support service and operations. Develops competencies in areas such as: Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity, Strategic Agility, Building Effective Teams, and Managerial Courage. COMPETENCIES (for All Employees and People Managers) Courage ,
Creativity ,
Customer Focus ,
Dealing with Ambiguity ,
Drive for Results ,
Interpersonal Savvy ,
Learning on the Fly ,
Perseverance ,
Strategic Agility ,
Building Effective Teams ,
Managerial Courage Our focus on people and performance continues with dedicated competencies for leaders and managers. Specific text is retained from the source material. ADDITIONAL REQUIREMENTS Experience: 1–3 years of management experience in a luxury retail service environment preferable; current knowledge of fashion trends and marketplace competition. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook); experience using retail systems (labor management, inventory, sales reporting). Physical: Ability to work at a fast pace; communicate effectively; move on the sales floor and stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for product shipment or transfers. Schedule: Flexible availability including nights, weekends, and holidays in high retail traffic periods. Note: This document serves as a sample of duties and does not include an exhaustive list of all performance requirements. EEO/AA statement: Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position, without regard to protected characteristics or other legally prohibited bases. Visit Coach at www.coach.com. Our Competencies for All Employees include Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly, and Perseverance, among others. Our People Managers have additional competencies such as Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams. Work Setup: Base Pay Range $22.50 to $37.25 hourly. Benefits include health, dental, vision, life and disability insurance, 401(k), and paid time off. See details in the Compensation & Benefits description. Nearest Major Market: Manhattan; Nearest Secondary Market: New York City
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Assistant Store Manager I — New York, NY, US Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, Coach is a brand committed to innovation and inclusivity and to delivering products that empower customers to be themselves. Role summary: The Assistant Store Manager demonstrates a high level of business acumen, delivering sales results through employee development and mentorship. They embody a strategic mindset to drive operational efficiencies, uphold Coach standards, and adapt to all roles within the store environment. Responsibilities
SALES Understands organizational objectives and, in partnership with the Store Manager, aligns decisions with Company priorities and values. Develops sales strategies and growth initiatives across categories; communicates goals to the team, tracks store performance, and aims to achieve sales targets. Manages productivity by holding the management team accountable for personal productivity and management contribution. Develops clienteling strategy and monitors progress to achieve business goals in collaboration with the Store Manager. Monitors market changes and supports the execution of sales strategies and tactics. Upholds Coach’s Guide to Style and ensures associates follow expectations. Acts as brand ambassador to drive loyalty and business (e.g., charity events, mall initiatives). Resolves customer issues promptly with a focus on solutions; partners with Store Manager and/or District Manager as needed. Develops the team to build long-term customer relationships to drive business. Shows initiative, ownership, and accountability for results of self and others. Coordinates with the Store/District Manager to protect and drive business needs. Completes daily tasks without compromising Coach standards of service. Approaches challenges promptly and takes action to course-correct when appropriate. Builds trusting relationships with peers and acts as an advocate for the Brand. Welcomes feedback and sets short- and long-term goals to achieve metrics and store performance. Delegates and empowers others; creates enthusiasm and a shared vision; recognizes performance. OPERATIONS Evaluates team performance and provides timely feedback; creates and modifies development plans with the Store Manager. Resolves performance issues using appropriate coaching techniques. Adheres to retail policies and procedures including POS and Operations. Utilizes Coach tools and technology to support service and store operations. Recruits, interviews, and collaborates with the Store Manager to maintain top talent and a talent bench. Manages daily operational tasks including selling, service, operations, payroll, human resources, and loss prevention. Demonstrates business acumen; forecasts and budgets with the Store Manager to meet business needs (e.g., payroll, staffing, scheduling, merchandising). Interacts with Lead Supervisor and Store Manager; maintains interior and exterior upkeep in collaboration with corporate. Adheres to policies and leverages Coach tools to support service and operations. Develops competencies in areas such as: Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity, Strategic Agility, Building Effective Teams, and Managerial Courage. COMPETENCIES (for All Employees and People Managers) Courage ,
Creativity ,
Customer Focus ,
Dealing with Ambiguity ,
Drive for Results ,
Interpersonal Savvy ,
Learning on the Fly ,
Perseverance ,
Strategic Agility ,
Building Effective Teams ,
Managerial Courage Our focus on people and performance continues with dedicated competencies for leaders and managers. Specific text is retained from the source material. ADDITIONAL REQUIREMENTS Experience: 1–3 years of management experience in a luxury retail service environment preferable; current knowledge of fashion trends and marketplace competition. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook); experience using retail systems (labor management, inventory, sales reporting). Physical: Ability to work at a fast pace; communicate effectively; move on the sales floor and stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for product shipment or transfers. Schedule: Flexible availability including nights, weekends, and holidays in high retail traffic periods. Note: This document serves as a sample of duties and does not include an exhaustive list of all performance requirements. EEO/AA statement: Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position, without regard to protected characteristics or other legally prohibited bases. Visit Coach at www.coach.com. Our Competencies for All Employees include Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly, and Perseverance, among others. Our People Managers have additional competencies such as Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams. Work Setup: Base Pay Range $22.50 to $37.25 hourly. Benefits include health, dental, vision, life and disability insurance, 401(k), and paid time off. See details in the Compensation & Benefits description. Nearest Major Market: Manhattan; Nearest Secondary Market: New York City
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