ALO
Overview
The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This role is focused on achieving business targets, sales, guest experience, and elevating talent to meet Alo’s values. The goal is to ensure an exceptional guest experience in the store. Duties require movement in and around the store, including the sales floor and back of house; when not assisting guests, the role includes other tasks to keep the store clean, safe, inviting and operating efficiently. Responsibilities
Investigate and root cause sales opportunities, partnering with the General Manager to escalate processes or system gaps Oversee the Sales & Service team to deliver an exceptional guest experience on the floor through guest connection and technical product education; coach team members to address gaps Continue to build client relationships daily with customers Ensure effective sales floor coverage through workforce planning and leading selling initiatives Partner with the General Manager to build and implement the Sales & Service strategy for the store Represent the business in meetings and on conference calls, in partnership with the General Manager Monitor and manage the budget, reporting and other business data (e.g., Expenses, Sell-Thru) and inform planning processes Develop future planning workflows to protect optimal performance Lead a team through accountability, ongoing coaching, talent development, and clear communication across Operations and Visual teams Establish internal and external pipeline through succession planning and recruitment strategy Write effective schedules that align with the business strategy in partnership with the General Manager Oversee execution of the Alo Sales & Service Model and collaborate cross-functionally to support organizational goals Navigate the organization balancing business needs with brand culture Qualifications
3–5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Excellent interpersonal and communication skills, both verbal and written Agile with the ability to handle multiple tasks in a changing environment Independent work ethic, time management skills, and personal accountability Requires constant movement in and around all areas of the store Aligns with Alo’s guiding principles Ability to lift, push, carry or move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Schedule and Employment Details
To build a balanced schedule that supports the needs of the business and our teams, all full-time employees should be available for opening, closing and weekend shifts. Full-time employees are expected to be able to work during the company’s Blackout period around Thanksgiving through the end of the holiday season. As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Perks
Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves with access to hundreds of streaming fitness and yoga classes Competitive medical, dental and vision plans, and additional benefits such as free virtual mental health support and new parent assistance 401K with company matching Monthly store incentives Clothing allowance Free yoga classes at any of our Sanctuaries Compensation
The Sales & Service Manager base pay ranges from $65,000 – $82,000 per year. Eligible for the Monthly Store Incentive bonus program, which may increase total compensation. Other rewards may include clothing allowance, employee discount, 401K, health plans, commuter benefits, and AloMoves. For CA residents, Job Applicant Privacy Policy is available here.
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The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This role is focused on achieving business targets, sales, guest experience, and elevating talent to meet Alo’s values. The goal is to ensure an exceptional guest experience in the store. Duties require movement in and around the store, including the sales floor and back of house; when not assisting guests, the role includes other tasks to keep the store clean, safe, inviting and operating efficiently. Responsibilities
Investigate and root cause sales opportunities, partnering with the General Manager to escalate processes or system gaps Oversee the Sales & Service team to deliver an exceptional guest experience on the floor through guest connection and technical product education; coach team members to address gaps Continue to build client relationships daily with customers Ensure effective sales floor coverage through workforce planning and leading selling initiatives Partner with the General Manager to build and implement the Sales & Service strategy for the store Represent the business in meetings and on conference calls, in partnership with the General Manager Monitor and manage the budget, reporting and other business data (e.g., Expenses, Sell-Thru) and inform planning processes Develop future planning workflows to protect optimal performance Lead a team through accountability, ongoing coaching, talent development, and clear communication across Operations and Visual teams Establish internal and external pipeline through succession planning and recruitment strategy Write effective schedules that align with the business strategy in partnership with the General Manager Oversee execution of the Alo Sales & Service Model and collaborate cross-functionally to support organizational goals Navigate the organization balancing business needs with brand culture Qualifications
3–5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Excellent interpersonal and communication skills, both verbal and written Agile with the ability to handle multiple tasks in a changing environment Independent work ethic, time management skills, and personal accountability Requires constant movement in and around all areas of the store Aligns with Alo’s guiding principles Ability to lift, push, carry or move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Schedule and Employment Details
To build a balanced schedule that supports the needs of the business and our teams, all full-time employees should be available for opening, closing and weekend shifts. Full-time employees are expected to be able to work during the company’s Blackout period around Thanksgiving through the end of the holiday season. As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Perks
Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves with access to hundreds of streaming fitness and yoga classes Competitive medical, dental and vision plans, and additional benefits such as free virtual mental health support and new parent assistance 401K with company matching Monthly store incentives Clothing allowance Free yoga classes at any of our Sanctuaries Compensation
The Sales & Service Manager base pay ranges from $65,000 – $82,000 per year. Eligible for the Monthly Store Incentive bonus program, which may increase total compensation. Other rewards may include clothing allowance, employee discount, 401K, health plans, commuter benefits, and AloMoves. For CA residents, Job Applicant Privacy Policy is available here.
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