Bowman Williams
Help Desk Escalation Engineer (Level 2 / MSP)
Were an established Managed Services Provider supporting small and mid-sized businesses across New York City, and were looking for a Level 2 Help Desk Engineer to join our Manhattan team. This is a client-facing role where youll handle escalations, troubleshoot complex issues, and support a wide range of IT environments. If you enjoy variety, problem-solving, and working directly with end users, this role will keep you challenged and growing. What Youll Do
Resolve Tier 2 tickets across desktops, servers, networking, and cloud platforms Support Microsoft 365, Active Directory, Windows Server, VPNs, and Exchange Troubleshoot networking issues including firewalls, switches, and connectivity Deploy and configure workstations, laptops, and mobile devices Document environments, procedures, and fixes in the ticketing system What You Bring
2+ years of MSP experience (required) Hands-on skills with Microsoft 365, Windows Server, and Active Directory Strong troubleshooting across desktops, laptops, and networks Experience with RMM and PSA tools (ConnectWise, Kaseya, Datto, or similar) Excellent communication and customer service skills 401K with Safe Harbor Match Certification reimbursement & internal training programs Salary and Perks
Base pay range: $65,000.00/yr - $75,000.00/yr Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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Were an established Managed Services Provider supporting small and mid-sized businesses across New York City, and were looking for a Level 2 Help Desk Engineer to join our Manhattan team. This is a client-facing role where youll handle escalations, troubleshoot complex issues, and support a wide range of IT environments. If you enjoy variety, problem-solving, and working directly with end users, this role will keep you challenged and growing. What Youll Do
Resolve Tier 2 tickets across desktops, servers, networking, and cloud platforms Support Microsoft 365, Active Directory, Windows Server, VPNs, and Exchange Troubleshoot networking issues including firewalls, switches, and connectivity Deploy and configure workstations, laptops, and mobile devices Document environments, procedures, and fixes in the ticketing system What You Bring
2+ years of MSP experience (required) Hands-on skills with Microsoft 365, Windows Server, and Active Directory Strong troubleshooting across desktops, laptops, and networks Experience with RMM and PSA tools (ConnectWise, Kaseya, Datto, or similar) Excellent communication and customer service skills 401K with Safe Harbor Match Certification reimbursement & internal training programs Salary and Perks
Base pay range: $65,000.00/yr - $75,000.00/yr Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr