Rose International
NEW JOB OPENING DISPATCHER IN KIRKLAND, WA, USA!
Rose International, Pasco, Washington, us, 99302
Job Description
Work Location: REMOTE, Kirkland, WA area candidates only who are comfortable with initial 15% travel onsite.
Education and Experience Required: • High school diploma or G.E.D and a minimum of 6 months of related work experience
Required Knowledge, Skills or Abilities: • Computer skills with ability to handle multiple programs and systems. • Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices. • Must have the desire and ability to learn Client proprietary software applications
Highly Preferred: • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment
Job Summary • Communicates back and forth with Client Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. • Handles incoming service orders, directs drivers, and resolves service issues. • Interacts with customers that includes Client customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). • Uses Client proprietary software to enter ticket information and track activity. • Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
Essential Duties and Responsibilities include the following: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. • Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response. • Works with routing specialists, route managers, and the service department to optimize routes. • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. • Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day. • Handles fields' incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service. • Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. • Ensures same-day service on missed pick-ups by coordinating Driver movement in the field. • Records and documents information from Drivers and distributes to appropriate departments. • Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Education and Experience Required: • High school diploma or G.E.D and a minimum of 6 months of related work experience
Required Knowledge, Skills or Abilities: • Computer skills with ability to handle multiple programs and systems. • Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices. • Must have the desire and ability to learn Client proprietary software applications
Highly Preferred: • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment
Job Summary • Communicates back and forth with Client Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. • Handles incoming service orders, directs drivers, and resolves service issues. • Interacts with customers that includes Client customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). • Uses Client proprietary software to enter ticket information and track activity. • Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
Essential Duties and Responsibilities include the following: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. • Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response. • Works with routing specialists, route managers, and the service department to optimize routes. • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. • Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day. • Handles fields' incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service. • Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. • Ensures same-day service on missed pick-ups by coordinating Driver movement in the field. • Records and documents information from Drivers and distributes to appropriate departments. • Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).