Customer Service Specialist

Join our team as a Customer Service Specialist, a vital role in ensuring the success of our retail stores. You will work closely with both wholesale and retail customers to identify their needs, provide thorough answers to inquiries about Sherwin-Williams products, and recommend the best solutions. Your primary goal will be to swiftly address any customer concerns, ensuring their utmost satisfaction while staying informed about product features and maintaining our high standards of product quality and store presentation. This position offers an engaging work environment where you can excel at delivering outstanding customer service while meeting sales targets set by the store. Your responsibilities will include: Delivering high levels of customer satisfaction through exceptional sales service Interacting with customers both in-person and over the phone to assess their needs and recommend suitable products Building trusting relationships with wholesale and retail clients Processing sales transactions accurately while adhering to company policies and procedures Aiming to achieve sales goals on a monthly, quarterly, and yearly basis Maintaining accurate work order files and product formulas Selecting products from the sales floor or warehouse Tinting and mixing products to meet customer specifications Arranging and organizing store displays and stocking shelves Cleaning store equipment and maintaining presentation standards Loading and unloading delivery trucks Assisting with deliveries as needed Keeping assigned areas in-stock and visually appealing Staying knowledgeable about all products offered and discussing available options Complying with inventory control protocols Proposing strategies to enhance sales performance Minimum Requirements: Must be at least eighteen (18) years of age Must have legal authorization to work in the country without requiring sponsorship for employment work visa status Must possess a valid, unrestricted Driver's License Must be able to lift and carry materials, up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation Must be available to work all scheduled hours, including evenings and weekends If currently employed at Sherwin-Williams, a performance rating of at least meets expectations (3) on your most recent appraisal is required Completion of all required HR eLearning courses is necessary for internal candidates Preferred Qualifications: A High School diploma or GED At least one (1) year of experience in a delivery, retail, or customer service role Prior experience selling paint and related products Experience operating tinting and mixing equipment Ability to communicate in more than one language Proficiency in reading, writing, and communicating in Spanish Selected candidates will work at Store #1947 located at 2080 Western Ave. (Hamilton Square) Guilderland, NY 12084 and may occasionally work at other stores within a 30 mile radius. This position offers a comprehensive benefits package, including health coverage, Flexible Spending Accounts, disability coverage, retirement savings, generous leave policies, and more.