GameStop
Full Time Assistant Store Manager (Store 4316)
GameStop, Pleasanton, California, United States, 94566
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Full Time Assistant Store Manager (Store 4316)
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GameStop Overview
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using POS system; ensure correct changes, provide receipts, and maintain top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop\’s guest benefits, including new title reservations, trade-in programs, and Pro Rewards loyalty programs. Assist the Store Manager with setting guest service expectations for store associates and training staff on company policies, procedures, practices, and guidelines. Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance; ensure alignment with guest service expectations. Provide timely recognition and feedback to store associates; input written feedback into the Workday/HR system in partnership with the Store Manager. Ensure onboarding and training for associates prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, financial protocols, and ethical responsibilities. Schedule store associates, manage breaks and meals, supervise staffing levels for optimal guest service. Approve payroll, manage time off, and verify compensation for time worked. Keep store areas clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits according to guidelines. Verify shipments for discrepancies; conduct inventories and communicate issues to management. Process defectives/recalls and stock pulls; label boxes and include packing lists. Maintain awareness of associate and guest safety; report injuries per guidelines. Assist in maintaining store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all company policies and procedures and opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Genuine and individualized assistance to every guest during each visit. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to perform in a fast-paced environment and work independently or as part of a team. Meet performance expectations, including attendance, safety, and respectful workplace. Operate POS system and basic math and alphabetizing skills. Complete required paperwork properly and follow written or verbal instructions. Manage a flexible schedule, including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Handle pressure calmly, be a problem solver, and demonstrate reliability and trustworthiness. Able to stand and move for long periods; basic physical requirements including lifting up to 30 lbs. Job descriptions are subject to change at any time based on business needs. GameStop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities as required by law. Pay
$19.25 - $23.25 Other
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail
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Full Time Assistant Store Manager (Store 4316)
role at
GameStop Overview
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using POS system; ensure correct changes, provide receipts, and maintain top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop\’s guest benefits, including new title reservations, trade-in programs, and Pro Rewards loyalty programs. Assist the Store Manager with setting guest service expectations for store associates and training staff on company policies, procedures, practices, and guidelines. Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance; ensure alignment with guest service expectations. Provide timely recognition and feedback to store associates; input written feedback into the Workday/HR system in partnership with the Store Manager. Ensure onboarding and training for associates prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, financial protocols, and ethical responsibilities. Schedule store associates, manage breaks and meals, supervise staffing levels for optimal guest service. Approve payroll, manage time off, and verify compensation for time worked. Keep store areas clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits according to guidelines. Verify shipments for discrepancies; conduct inventories and communicate issues to management. Process defectives/recalls and stock pulls; label boxes and include packing lists. Maintain awareness of associate and guest safety; report injuries per guidelines. Assist in maintaining store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all company policies and procedures and opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Genuine and individualized assistance to every guest during each visit. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to perform in a fast-paced environment and work independently or as part of a team. Meet performance expectations, including attendance, safety, and respectful workplace. Operate POS system and basic math and alphabetizing skills. Complete required paperwork properly and follow written or verbal instructions. Manage a flexible schedule, including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Handle pressure calmly, be a problem solver, and demonstrate reliability and trustworthiness. Able to stand and move for long periods; basic physical requirements including lifting up to 30 lbs. Job descriptions are subject to change at any time based on business needs. GameStop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities as required by law. Pay
$19.25 - $23.25 Other
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail
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