Mass General Brigham is hiring: Unit Secretary Faulkner in Boston

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

Position is 16- hours, 2 days/week, 7a-3p/3-11p rotating; every other weekend or as needed on weekends, and major holidays as needed.

Job Summary

Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the Unit Secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Demonstrates the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit.

Responsibilities include answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit.

Service

• Assists in maintaining a safe environment and intervenes appropriately.
• Identifies and/or initiates appropriate follow up for any safety issue.
• Ensures patient and family member’s needs and expectations are met in a timely and caring manner.
• Maintains the C.A. R. E. standards with focus on communication, appearance and respect.

Organizational Ethics

• Maintains and promotes the mission and values of the organization.
• Maintains confidentiality of all patient information.
• Respects and supports a culturally diverse staff and patient population.

Management of Resources

• Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director.
• Maintains work area and office equipment in neat and functioning order.
• Initiates and tracks appropriate Facilities, Bio Med, EVS, and IT related problems/replacements/ requests or work orders.

Management of Information

• Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse.
• Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner.
• Places pages and phone calls upon request of clinical staff.

Collaborative Interdisciplinary Care

• Interacts with all members of health care team to provide interdisciplinary patient family centered care.
• Provides clerical support to unit staff as needed.
• Floats to other units as requested.

Patient/Family Education

• Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards.
• Provides all patients and families with basic information for unit operation.

Competency

• Maintains compliance with hospital, unit secretary specific competencies.
• Orients or precepts new personnel as assigned and acts as a resource for other professionals, and patients on the unit.

Quality Improvement

• Engages in unit specific quality improvement initiatives.
• Participates in Quality Improvement Projects and Committees as directed by the Nursing Director.

Qualifications

• Education: High School Diploma or Equivalent required and Associate's Degree preferred.
• Licenses and Credentials: Experience in medical, customer service setting 1-2 years preferred.
• Knowledge of Medical Terminology preferred.
• Computer knowledge of Microsoft Office strongly preferred.

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.