Retail Associate Job at Ross Stores, Inc. in Independence

Overview

Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on providing customers high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun and exciting treasure hunt experience. As part of our team, you will experience opportunities for growth and engagement with customers and fellow Associates.

Key Principles

• Success: our team pursues excellence while learning and evolving
• Career growth: we develop industry-leading talent because Ross grows when our people grow
• Teamwork: we work together to solve problems and find the right solutions
• Diversity, Equality & Inclusion: we celebrate backgrounds, identities, and ideas and strive to be a positive force in our community

Corporate information: Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and development opportunities for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Duties include greeting customers, treating fellow Associates with respect, following company standards, maintaining a clean work area, and ensuring proper merchandise presentation. The Associate may perform a range of tasks across store areas as business needs require and may be asked to perform additional tasks to meet customer service and operating goals.

Responsibilities (Essential Functions)

• Maintain safety as the number one priority and practice safe behaviors at all times.
• Maintain a safe, secure shopping environment; keep aisles clear, report unsafe conditions to Store Leadership.
• Provide friendly, respectful service to customers and fellow Associates; use recognition programs where applicable.
• Assist customers as needed—register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers with eye contact, a smile, and a friendly greeting.
• Respond promptly to Customer Service needs and escalate to Store Leadership when necessary.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks and replenish supplies to maintain store areas and high-touch surfaces.
• Maintain professional appearance and dress code adherence.
• Perform daily sizing and recovery to keep the store neat and merchandised to standards.
• Expedite newly received merchandise to the sales floor and follow monthly presentation guidelines.
• Understand Loss Prevention and merchandise protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS policies for identification, processing, and disposal of MOS merchandise.
• Adhere to policies on cash, checks, credit, refunds, voids, and offline transactions; maintain accuracy with tenders.
• Demonstrate urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Skills

• Ability to communicate with Customers, Associates, and Store Leadership in a friendly, respectful manner
• Ability to perform basic mathematical calculations used in retail

Physical Requirements / ADA

• Ability to use store equipment, including PDTs, registers, and PCs as required
• Ability to stand, walk, and move around the store up to 100% of working time
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to occasionally push, pull, and lift more than 25 pounds
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies
• Stockroom shifts may require lifting more than 20 pounds

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities. It is not a comprehensive or all-inclusive listing. Contents may change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, genetic information, gender, gender identity, sexual orientation, or any other protected status.