Retail Associate Job at Ross Stores, Inc. in Marble Falls

Overview

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us. Our differences make us stronger and we strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; maintains a safe and secure shopping environment and reports unsafe conditions to Store Leadership.
• Maintain a clutter-free sales floor with clear egress to emergency exits.
• Treat Customers and Associates with respect and courtesy; recognize fellow Associates through company programs.
• Assist Customers: register-trained, help with merchandise, answer questions politely and Knowledgeably; greet Customers throughout the Store and thank them at checkout.
• Respond promptly to Customer service calls and handle issues courteously, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish restroom supplies to maintain store areas and merchandise presentation.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and organized per standards.
• Expedite newly received merchandise to the sales floor, merchandise items per guidelines, and assist Customers with brand familiarity within departments.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; demonstrate integrity and honesty as a Ross representative.
• Follow MOS policies and proper disposal review with Store Leadership when needed.
• Handle cash, checks, card transactions, and refunds with accuracy and awareness.
• Demonstrate urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all store equipment, including PDAs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of the shift.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Specific assignments may require additional qualifications and skills.
• Stockroom associates: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience, without discrimination.