California State Controller's Office
STAFF SERVICES MANAGER II (SUPERVISORY)
California State Controller's Office, Sacramento, California, United States, 95828
Overview
Base pay range: This range is provided by California State Controller's Office. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position Details Job Code #:
JC-495092 Position #(s):
051-550-4801-022 Working Title:
Section Chief Classification:
STAFF SERVICES MANAGER II (SUPERVISORY) Salary:
$7,872.00 - $9,781.00 New to State candidates:
will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions:
1 Work Location:
Sacramento County Telework:
Hybrid Job Type:
Permanent, Full Time Facility:
Unclaimed Property Division Department Information:
The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future. The Unclaimed Property Division (UPD) safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives! Visit our website to learn more about the State Controller’s Office. Responsibilities
The Staff Services Manager II (Supervisory) (SSMII) is the full supervisory level over analytical and technical work. The SSMII is in charge of a well-established and fully developed Staff Services function. The SSMII will spend the majority of their time in supervisory activities as distinct from working level assignments. The SSMII is responsible for a complex operation that is central to the Unclaimed Property Divisions (UPD) primary mission. The SSMII has responsibilities that include management analysis and addressing personnel issues. Under the general direction of the Bureau Chief of the Support Services Bureau, the Section Chief is responsible for managing, planning, directing and controlling the activities of the Intake, Locator, Mailroom and Research & Public Response units. The section is responsible for responding to public inquiries regarding claims and property searches, processing and sorting incoming mail, scanning and entering claims into the unclaimed property system and locating claimants. The Section Chief fosters an environment that promotes the use of teamwork and integrates division and departmental values in the relationship, performance, integrity and execution of business functions. Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.) Provide leadership and guidance to supervisors and staff. Establish and communicate roles, responsibilities, standards, metrics, procedures, policies and guidelines for conduct and performance of tasks. Oversee the development and monitoring of production and staffing plans to ensure that: public inquiries are responded to timely and accurately; mail is processed and sorted and claims are entered timely and appropriately and efforts are made to locate owners of unclaimed property. Recommend operational goals and objectives, review and evaluate the section’s performance against those goals and objectives and redirect the allocation of resources, as necessary, to achieve defined goals. Oversee the management of workloads by ensuring that the section has effective systems in place to maintain accurate statistical data for tracking workloads and execution of established policies and procedures. Ensure that current program operations are operating effectively and efficiently by overseeing the processes and projects to improve the processes within the section. Develop systems for gathering and analyzing customer service feedback to improve program operations. Enforce effective personnel management practices in all aspects of managing and supervising staff, including but not limited to overseeing timely preparation of probationary reports and employee evaluations in the section, ensuring timely and appropriate hiring practices are in place and followed and ensuring that appropriate training programs are in place. Act as a member of the UPD management team in developing solutions to issues and completing short and long term planning at the Bureau and Division level. Special Requirements:
A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions. Take the required examination here: Staff Services Manager II (Supervisory) Examination. Part-time teleworking opportunities may be available. Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Final Filing Date: 10/22/2025. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Please attach your State examination application (STD 678) and required documents as specified. Required Application Package Documents: Current version of the State Examination/Employment Application STD Form 678 (or Electronic State Employment Application). Include all Experience and Education relating to the Minimum Qualifications. Resume is optional. Statement of Qualifications (SOQ) with questions numbered and addressed in the same order. SOQ should be typed, no more than two pages, 12-point Arial font. Describe how your knowledge, experience, and leadership practices make you the most desirable candidate and how you set clear expectations for staff and track progress toward goals. Equal Opportunity Employer: The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, military status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.
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Base pay range: This range is provided by California State Controller's Office. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position Details Job Code #:
JC-495092 Position #(s):
051-550-4801-022 Working Title:
Section Chief Classification:
STAFF SERVICES MANAGER II (SUPERVISORY) Salary:
$7,872.00 - $9,781.00 New to State candidates:
will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions:
1 Work Location:
Sacramento County Telework:
Hybrid Job Type:
Permanent, Full Time Facility:
Unclaimed Property Division Department Information:
The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future. The Unclaimed Property Division (UPD) safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives! Visit our website to learn more about the State Controller’s Office. Responsibilities
The Staff Services Manager II (Supervisory) (SSMII) is the full supervisory level over analytical and technical work. The SSMII is in charge of a well-established and fully developed Staff Services function. The SSMII will spend the majority of their time in supervisory activities as distinct from working level assignments. The SSMII is responsible for a complex operation that is central to the Unclaimed Property Divisions (UPD) primary mission. The SSMII has responsibilities that include management analysis and addressing personnel issues. Under the general direction of the Bureau Chief of the Support Services Bureau, the Section Chief is responsible for managing, planning, directing and controlling the activities of the Intake, Locator, Mailroom and Research & Public Response units. The section is responsible for responding to public inquiries regarding claims and property searches, processing and sorting incoming mail, scanning and entering claims into the unclaimed property system and locating claimants. The Section Chief fosters an environment that promotes the use of teamwork and integrates division and departmental values in the relationship, performance, integrity and execution of business functions. Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.) Provide leadership and guidance to supervisors and staff. Establish and communicate roles, responsibilities, standards, metrics, procedures, policies and guidelines for conduct and performance of tasks. Oversee the development and monitoring of production and staffing plans to ensure that: public inquiries are responded to timely and accurately; mail is processed and sorted and claims are entered timely and appropriately and efforts are made to locate owners of unclaimed property. Recommend operational goals and objectives, review and evaluate the section’s performance against those goals and objectives and redirect the allocation of resources, as necessary, to achieve defined goals. Oversee the management of workloads by ensuring that the section has effective systems in place to maintain accurate statistical data for tracking workloads and execution of established policies and procedures. Ensure that current program operations are operating effectively and efficiently by overseeing the processes and projects to improve the processes within the section. Develop systems for gathering and analyzing customer service feedback to improve program operations. Enforce effective personnel management practices in all aspects of managing and supervising staff, including but not limited to overseeing timely preparation of probationary reports and employee evaluations in the section, ensuring timely and appropriate hiring practices are in place and followed and ensuring that appropriate training programs are in place. Act as a member of the UPD management team in developing solutions to issues and completing short and long term planning at the Bureau and Division level. Special Requirements:
A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions. Take the required examination here: Staff Services Manager II (Supervisory) Examination. Part-time teleworking opportunities may be available. Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Final Filing Date: 10/22/2025. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Please attach your State examination application (STD 678) and required documents as specified. Required Application Package Documents: Current version of the State Examination/Employment Application STD Form 678 (or Electronic State Employment Application). Include all Experience and Education relating to the Minimum Qualifications. Resume is optional. Statement of Qualifications (SOQ) with questions numbered and addressed in the same order. SOQ should be typed, no more than two pages, 12-point Arial font. Describe how your knowledge, experience, and leadership practices make you the most desirable candidate and how you set clear expectations for staff and track progress toward goals. Equal Opportunity Employer: The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, military status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.
#J-18808-Ljbffr