Brother USA
Manager, Key Account Sales, Retail & E-Commerce
Brother USA, Charlotte, North Carolina, United States, 28245
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Manager, Key Account Sales, Retail & E-Commerce
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Brother USA Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru. Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning. Role Overview
The
Manager, Key Account Sales, Retail & E-Commerce
manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts, drives sales through inventory and promo management, and positions new products to drive net new revenue opportunities. This role focuses on the following product categories: printers, multi-function devices, standalone scanners, labelers, and their corollary consumables and accessories. Duties & Responsibilities
Account Management, Selling, & Customer Engagement: Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more Advertising & Promotional Strategy: Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more Special Projects & Initiatives: Coordinate/support special projects for the Sales teams and customers, as governed by the greatest needs at the time, including, but not limited to: Drive cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock Demand Planning & Forecasting: Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, & product availability Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise Administration & Reporting: Complete monthly reports, provide competitive updates, and escalate issues to management Attend and actively participate in meetings with manager, team, division, and others as scheduled Stay up to date on current market trends and business applications Experience & Qualifications
Education: Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field Experience: Minimum 7 years of experience managing sales accounts with an emphasis on driving sales results Experience building rapport in a customer/client-facing role Minimum 4 years professional experience in a related industry or in learning new products/technology quickly - Preferred Software/Technical Skills: Understanding of the computer peripheral area (e.g. Printer/Fax/MFC products and solutions) Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce) Other Skills, Knowledge, & Abilities: Ability to collaborate and build strong relationships with internal stakeholders and external clients Ability to diagnose customer issues & problem-solve for solutions Communication skills (verbal/written/interpersonal) Ability to craft and deliver professional presentations to all levels of an organization Additional Details For This Role
This role is a remote field-based role. A fixed office schedule is not an expectation of the position. The defined sales territory for this role is Staples and Office Depot. Travel is expected throughout the territory up to 40% of the time, or an average of 6-8 trips per quarter, dependent on business need. Additional Compensation
This position is eligible for a $22,000 sales bonus in annual total at 100% of target, with the opportunity to achieve above 100% dependent on individual performance and in alignment with company sales and bonus plans. This position is also eligible for a 6.86% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans. Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect. This position is also eligible for an auto allowance paid monthly in the first pay period of each month. Our Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Equal Opportunity Employer (EOE) Statement
Brother International Corporation (Brother) is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com.
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Manager, Key Account Sales, Retail & E-Commerce
role at
Brother USA Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru. Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning. Role Overview
The
Manager, Key Account Sales, Retail & E-Commerce
manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts, drives sales through inventory and promo management, and positions new products to drive net new revenue opportunities. This role focuses on the following product categories: printers, multi-function devices, standalone scanners, labelers, and their corollary consumables and accessories. Duties & Responsibilities
Account Management, Selling, & Customer Engagement: Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more Advertising & Promotional Strategy: Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more Special Projects & Initiatives: Coordinate/support special projects for the Sales teams and customers, as governed by the greatest needs at the time, including, but not limited to: Drive cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock Demand Planning & Forecasting: Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, & product availability Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise Administration & Reporting: Complete monthly reports, provide competitive updates, and escalate issues to management Attend and actively participate in meetings with manager, team, division, and others as scheduled Stay up to date on current market trends and business applications Experience & Qualifications
Education: Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field Experience: Minimum 7 years of experience managing sales accounts with an emphasis on driving sales results Experience building rapport in a customer/client-facing role Minimum 4 years professional experience in a related industry or in learning new products/technology quickly - Preferred Software/Technical Skills: Understanding of the computer peripheral area (e.g. Printer/Fax/MFC products and solutions) Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce) Other Skills, Knowledge, & Abilities: Ability to collaborate and build strong relationships with internal stakeholders and external clients Ability to diagnose customer issues & problem-solve for solutions Communication skills (verbal/written/interpersonal) Ability to craft and deliver professional presentations to all levels of an organization Additional Details For This Role
This role is a remote field-based role. A fixed office schedule is not an expectation of the position. The defined sales territory for this role is Staples and Office Depot. Travel is expected throughout the territory up to 40% of the time, or an average of 6-8 trips per quarter, dependent on business need. Additional Compensation
This position is eligible for a $22,000 sales bonus in annual total at 100% of target, with the opportunity to achieve above 100% dependent on individual performance and in alignment with company sales and bonus plans. This position is also eligible for a 6.86% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans. Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect. This position is also eligible for an auto allowance paid monthly in the first pay period of each month. Our Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Equal Opportunity Employer (EOE) Statement
Brother International Corporation (Brother) is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com.
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