Selene Finance LP
Loss Mitigation Specialist - Bilingual
Selene Finance LP, Dallas, Texas, United States, 75215
Overview
Loss Mitigation Specialist - Bilingual role at Selene Finance LP. This is an in-office position with a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. The role may handle specialty functions within the SPOC department such as liquidation outcomes, bankruptcy customers, and high value customers. The candidate must be bilingual in English/Spanish. Position details
Schedule is 11a-8p Monday – Thursday; 8a-5p Fridays; 1 Saturday per month 8a-12 (Overtime/No Flex Fridays). Training will be Monday-Friday 8a-5p CST. The Loss Mitigation Specialist acts as the Single Point of Contact (SPOC) for a portfolio of loans and works to minimize foreclosure losses through loss mitigation options. Essential Duties and Responsibilities
Contributes to the department by understanding success measurements and how they impact those metrics. Meets monthly individual and team goals and key performance indicators. Manages a portfolio of mortgage products that are 90+ days delinquent or have loss mitigation requests; uses loss mitigation options to minimize foreclosure losses. Portfolios may include non-traditional workouts such as Short Sales and Deeds-in-Lieu, including high-risk customer types. Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties; educates them on options to resolve delinquencies. Discusses customers’ requirements for loan modifications, short sales, deeds in lieu, cash for keys, and related loss mitigation options. Analyzes financial situations to recommend and initiate the appropriate loss mitigation tools for each borrower. Performs light skip-tracing activities. Reviews title searches to ensure no title issues threaten the investor’s lien. Ensures compliance with company policies and procedures; updates daily reports and accounts. This is not a work-from-home opportunity. Qualifications
Excellent attention to detail. Ability to multi-task and consistently meet deadlines. Strong verbal and written communication skills. Ability to work in a team environment and use good judgment. Strong consulting and advisory communication skills via telephone and written channels. Competencies
Adaptability – Adapts to changes in the work environment and manages competing demands. Business Ethics – Treats people with respect and upholds integrity. Communications – Clear verbal and written communication; keeps others informed. Customer Service – Handles difficult situations and meets commitments; solicits feedback to improve service. Dependability – Follows directions, takes responsibility, and maintains attendance and punctuality. Teamwork – Supports team goals and fosters a positive team environment. Education/Experience
High school diploma or GED required; Associate’s degree preferred. Two to four years of related experience; GSE loss mitigation experience preferred, with emphasis on FHLMC and FNMA losses. Computer Skills: Proficient with Microsoft Office; MSP, Black Knight/LPS and Sagent experience preferred. Benefits
Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities. Selene reserves the right to amend and change responsibilities to meet business needs.
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Loss Mitigation Specialist - Bilingual role at Selene Finance LP. This is an in-office position with a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. The role may handle specialty functions within the SPOC department such as liquidation outcomes, bankruptcy customers, and high value customers. The candidate must be bilingual in English/Spanish. Position details
Schedule is 11a-8p Monday – Thursday; 8a-5p Fridays; 1 Saturday per month 8a-12 (Overtime/No Flex Fridays). Training will be Monday-Friday 8a-5p CST. The Loss Mitigation Specialist acts as the Single Point of Contact (SPOC) for a portfolio of loans and works to minimize foreclosure losses through loss mitigation options. Essential Duties and Responsibilities
Contributes to the department by understanding success measurements and how they impact those metrics. Meets monthly individual and team goals and key performance indicators. Manages a portfolio of mortgage products that are 90+ days delinquent or have loss mitigation requests; uses loss mitigation options to minimize foreclosure losses. Portfolios may include non-traditional workouts such as Short Sales and Deeds-in-Lieu, including high-risk customer types. Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties; educates them on options to resolve delinquencies. Discusses customers’ requirements for loan modifications, short sales, deeds in lieu, cash for keys, and related loss mitigation options. Analyzes financial situations to recommend and initiate the appropriate loss mitigation tools for each borrower. Performs light skip-tracing activities. Reviews title searches to ensure no title issues threaten the investor’s lien. Ensures compliance with company policies and procedures; updates daily reports and accounts. This is not a work-from-home opportunity. Qualifications
Excellent attention to detail. Ability to multi-task and consistently meet deadlines. Strong verbal and written communication skills. Ability to work in a team environment and use good judgment. Strong consulting and advisory communication skills via telephone and written channels. Competencies
Adaptability – Adapts to changes in the work environment and manages competing demands. Business Ethics – Treats people with respect and upholds integrity. Communications – Clear verbal and written communication; keeps others informed. Customer Service – Handles difficult situations and meets commitments; solicits feedback to improve service. Dependability – Follows directions, takes responsibility, and maintains attendance and punctuality. Teamwork – Supports team goals and fosters a positive team environment. Education/Experience
High school diploma or GED required; Associate’s degree preferred. Two to four years of related experience; GSE loss mitigation experience preferred, with emphasis on FHLMC and FNMA losses. Computer Skills: Proficient with Microsoft Office; MSP, Black Knight/LPS and Sagent experience preferred. Benefits
Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities. Selene reserves the right to amend and change responsibilities to meet business needs.
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