FPS Innovation Labs
Overview
Loss Mitigation Specialist — acts as the Single Point of Contact (SPOC) and manages a portfolio of non-performing assets to contact, negotiate, and implement loss mitigation alternatives to minimize foreclosure losses. Essential Duties and Responsibilities
Contribute to the department’s progress by understanding metrics for success and how to positively impact them. Meet monthly individual and team goals and key performance indicators. Handle a portfolio of multiple mortgage products that are 90+ days delinquent or have requested loss mitigation, minimizing foreclosure losses through loss mitigation options in line with investor, departmental, and legal guidelines. Receive inbound calls and make outbound calls to customers, attorneys, realtors, and other authorized parties to educate them on options available to resolve delinquencies. Understand and discuss customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and other loss mitigation options with consent as appropriate. Analyze financial situations and recommend and initiate the proper loss mitigation tool for each borrower. Conduct light skip-tracing activities. Review title searches to ensure no title issues threaten the investor’s lien on the property. Ensure compliance with company policies and procedures. Review and update daily reports and accounts. Qualifications
Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Ability to use good judgment. Strong consulting and advising customer communication skills via telephone and written communication. Education/Experience
High school diploma or GED required. Associate’s degree (A.A.) from a two-year college preferred. Two to four years of related experience and/or training required; GSE loss mitigation experience preferred, with emphasis on FHLMC and FNMA loss mitigation. Skills and Competencies
Adaptability — handles changes in the work environment and competing demands. Business Ethics — acts with integrity and upholds organizational values. Communications — clear verbal and written communication; effective listening. Customer Service — maintains courtesy, responds to needs, and seeks feedback to improve service. Dependability — reliable, follows instructions, and meets attendance guidelines. Teamwork — collaborates effectively and contributes to a positive team environment. Technical and Other Requirements
Working knowledge of Microsoft Office (Word, Excel, Outlook). Experience with MSP, Black Knight/LPS, and Fiserv preferred. Travel: Some travel may be required. Location
Locations include Dallas-Fort Worth, Texas, and other FPS locations as listed.
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Loss Mitigation Specialist — acts as the Single Point of Contact (SPOC) and manages a portfolio of non-performing assets to contact, negotiate, and implement loss mitigation alternatives to minimize foreclosure losses. Essential Duties and Responsibilities
Contribute to the department’s progress by understanding metrics for success and how to positively impact them. Meet monthly individual and team goals and key performance indicators. Handle a portfolio of multiple mortgage products that are 90+ days delinquent or have requested loss mitigation, minimizing foreclosure losses through loss mitigation options in line with investor, departmental, and legal guidelines. Receive inbound calls and make outbound calls to customers, attorneys, realtors, and other authorized parties to educate them on options available to resolve delinquencies. Understand and discuss customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and other loss mitigation options with consent as appropriate. Analyze financial situations and recommend and initiate the proper loss mitigation tool for each borrower. Conduct light skip-tracing activities. Review title searches to ensure no title issues threaten the investor’s lien on the property. Ensure compliance with company policies and procedures. Review and update daily reports and accounts. Qualifications
Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Ability to use good judgment. Strong consulting and advising customer communication skills via telephone and written communication. Education/Experience
High school diploma or GED required. Associate’s degree (A.A.) from a two-year college preferred. Two to four years of related experience and/or training required; GSE loss mitigation experience preferred, with emphasis on FHLMC and FNMA loss mitigation. Skills and Competencies
Adaptability — handles changes in the work environment and competing demands. Business Ethics — acts with integrity and upholds organizational values. Communications — clear verbal and written communication; effective listening. Customer Service — maintains courtesy, responds to needs, and seeks feedback to improve service. Dependability — reliable, follows instructions, and meets attendance guidelines. Teamwork — collaborates effectively and contributes to a positive team environment. Technical and Other Requirements
Working knowledge of Microsoft Office (Word, Excel, Outlook). Experience with MSP, Black Knight/LPS, and Fiserv preferred. Travel: Some travel may be required. Location
Locations include Dallas-Fort Worth, Texas, and other FPS locations as listed.
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