FPS Innovation Labs
Bilingual Spanish Loss Mitigation Specialist
FPS Innovation Labs, Dallas, Texas, United States, 75215
Overview
Bilingual Spanish Loss Mitigation Specialist Location: Dallas-Fort Worth, Texas The Loss Mitigation Specialist acts as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. Essential Duties and Responsibilities
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements. Meets monthly individual and team goals and key performance indicators. Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizing the loss due to foreclosure through the use of loss mitigation options. Receives inbound calls and makes outbound calls to customers, attorneys, realtors, and other authorized parties on the account and educates them on options available to resolve delinquencies. Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment, other loss mitigation options. Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower. Conducts light skip-tracing activities. Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property. Ensures compliance with company policies and procedures. Reviews and updates daily reports and accounts. Qualifications
Excellent attention to detail. Ability to multitask and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Ability to use good judgment. Strong consulting and advising customer communication skills via telephone and written communication. Education/Experience
High school diploma or GED required. Associate’s degree preferred. Two to four years' related experience and/or training required. GSE loss mitigation experience preferred, with emphasis on FHLMC and FNMA loss mitigation. Language and Mathematical Ability
Language: Ability to read, understand simple instructions, short correspondence, and memos; write simple correspondence; present information to customers and colleagues. Mathematical: Ability to perform basic arithmetic and interpret rates, ratios, and percentages. Other Competencies
Adaptability Business Ethics Communications Customer Service Dependability Teamwork Job Function / Industry
Job function: Finance and Sales Industries: IT Services and IT Consulting Employment Type & Seniority
Seniority level: Entry level Employment type: Full-time NOTE: This description reflects the responsibilities and qualifications of the Loss Mitigation Specialist role as posted. It is not a complete job offer or guaranteed employment.
#J-18808-Ljbffr
Bilingual Spanish Loss Mitigation Specialist Location: Dallas-Fort Worth, Texas The Loss Mitigation Specialist acts as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. Essential Duties and Responsibilities
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements. Meets monthly individual and team goals and key performance indicators. Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizing the loss due to foreclosure through the use of loss mitigation options. Receives inbound calls and makes outbound calls to customers, attorneys, realtors, and other authorized parties on the account and educates them on options available to resolve delinquencies. Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment, other loss mitigation options. Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower. Conducts light skip-tracing activities. Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property. Ensures compliance with company policies and procedures. Reviews and updates daily reports and accounts. Qualifications
Excellent attention to detail. Ability to multitask and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Ability to use good judgment. Strong consulting and advising customer communication skills via telephone and written communication. Education/Experience
High school diploma or GED required. Associate’s degree preferred. Two to four years' related experience and/or training required. GSE loss mitigation experience preferred, with emphasis on FHLMC and FNMA loss mitigation. Language and Mathematical Ability
Language: Ability to read, understand simple instructions, short correspondence, and memos; write simple correspondence; present information to customers and colleagues. Mathematical: Ability to perform basic arithmetic and interpret rates, ratios, and percentages. Other Competencies
Adaptability Business Ethics Communications Customer Service Dependability Teamwork Job Function / Industry
Job function: Finance and Sales Industries: IT Services and IT Consulting Employment Type & Seniority
Seniority level: Entry level Employment type: Full-time NOTE: This description reflects the responsibilities and qualifications of the Loss Mitigation Specialist role as posted. It is not a complete job offer or guaranteed employment.
#J-18808-Ljbffr