FPS Innovation Labs
Overview
Loss Mitigation Specialist
Join our team today and unleash your full potential!
About FPS Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO; Chennai, India; Bogota, Colombia; and Manila, Philippines. FPS values culture and employees and provides a competitive benefits package and opportunities for growth.
Essential Duties and Responsibilities
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
Meets monthly individual and team goals and key performance indicators.
Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizes the loss due to foreclosure through the use of loss mitigation options.
Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies.
Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options.
Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower.
C conducts light skip-tracing activities.
Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property.
Ensures compliance with company policies and procedures.
Reviews and updates daily reports and accounts.
Qualifications
Excellent attention to detail.
Ability to multi-task and consistently meet multiple deadlines.
Strong verbal and written communication skills.
Ability to work in a team environment.
Ability to use good judgment.
Strong consulting and advising customer communication skills via telephone and written communication.
Education and Experience
High school diploma or GED required.
Associate's degree preferred.
Two to four years' related experience and/or training required. Loss mitigation experience with GSEs (FHLMC/FNMA) preferred.
Skills and Competencies
Adaptability, Ethics, Communications, Customer Service, Dependability, Teamwork.
Travel: Some travel may be required.
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Join our team today and unleash your full potential!
About FPS Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO; Chennai, India; Bogota, Colombia; and Manila, Philippines. FPS values culture and employees and provides a competitive benefits package and opportunities for growth.
Essential Duties and Responsibilities
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
Meets monthly individual and team goals and key performance indicators.
Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizes the loss due to foreclosure through the use of loss mitigation options.
Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies.
Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options.
Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower.
C conducts light skip-tracing activities.
Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property.
Ensures compliance with company policies and procedures.
Reviews and updates daily reports and accounts.
Qualifications
Excellent attention to detail.
Ability to multi-task and consistently meet multiple deadlines.
Strong verbal and written communication skills.
Ability to work in a team environment.
Ability to use good judgment.
Strong consulting and advising customer communication skills via telephone and written communication.
Education and Experience
High school diploma or GED required.
Associate's degree preferred.
Two to four years' related experience and/or training required. Loss mitigation experience with GSEs (FHLMC/FNMA) preferred.
Skills and Competencies
Adaptability, Ethics, Communications, Customer Service, Dependability, Teamwork.
Travel: Some travel may be required.
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