Columbia Technology Partners
Overview
Supports the implementation, troubleshooting, and maintenance of IT systems. Oversees the infrastructure and processes associated with these systems. Provides operational support across client/server, storage, network devices, and mobile platforms, including monitoring and resolving issues. Manages escalation procedures and communicates status updates to agency leadership and internal stakeholders. Assists with dispatch system and hardware issues, remaining engaged throughout the resolution process. Configures and administers UNIX, Linux, and Windows operating systems, including installation, software updates, network component configuration, and performance enhancements to ensure system reliability and efficiency. Responsibilities
Support the implementation, maintenance, and troubleshooting of IT systems. Oversee daily configuration and operational tasks for IT systems. Handle Tier 1 (Help Desk) support, including identifying, diagnosing, and resolving technical issues. Assist users in accessing and effectively using IT systems. Provide Tier 1 and Tier 2 (Escalation) support for problem identification and resolution. Manage user accounts, including creation, activation, modification, deactivation, and removal. Ensure configuration management and implement system security controls to maintain compliance. Conduct regular vulnerability scans to assess system security. Maintain IT systems through daily operations, monitoring, and issue resolution across client/server, storage, network, and mobile devices. Apply IAVA security patches and document patch status in designated tracking systems. Support escalation procedures and communicate system status to agency leadership and internal stakeholders. Optimize system performance and resource usage, and conduct capacity planning and analysis. Deliver advanced troubleshooting support for IT systems. Provide detailed analysis and feedback to agency leadership and internal stakeholders for escalated support tickets. Assist in resolving dispatch system and hardware issues, remaining actively involved throughout the resolution process. Configure and administer UNIX, Linux, Windows, and other applicable operating systems; install and update OS software; maintain system integrity; configure network components; and implement enhancements to improve reliability and performance. Coordinate system changes with the Information System Security Officer (ISSO) and Information System Owner (ISO) as part of the Change and Configuration Management process. Support the ISO by completing assigned milestones within the Plan of Action and Milestones (POA&M) and tracking progress. Ensure IT assets comply with Identity and Access Control Management (ICAM) policies. Provide Tier 2 (Escalation) support for identifying, diagnosing, and resolving technical issues. Apply expertise in mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI), including remote GPU and memory scaling. Contribute to the design of systems, mission architecture, and related hardware components. Demonstrate a solid understanding of system administration interdependencies within a Service-Oriented Architecture (SOA) framework. Diagnose and resolve complex issues involving server hardware, software applications, and system integration. Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Qualifications
A bachelor's degree in a technical discipline from an accredited college or university is required. Alternatively, four (4) additional years of system administration experience may be substituted in place of the degree. A minimum of twenty (20) years of experience as a System Administrator (SA) supporting programs and contracts of similar scope, type, and complexity is required. Must meet DoD 8570 requirements, including Information Assurance Technical (IAT) Level III certification and a valid Computing Environment (CE) certification. Acceptable CE certifications include Microsoft OS or CentOS/Red Hat OS. Requires at least eight (8) years of experience in IT Service Management (ITSM). ITIL 4 platform certification is mandatory. For roles assigned to Directory Services TTOs, experience is required in Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and Microsoft Exchange. For assignments under Desktop & Enclave Services TTOs, a strong understanding of mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI)—including remote GPU and memory scaling—is essential. Requirements
U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Certification Requirements: DOD 8570 Certification IAT Level III, Computing Environment (CE) certification and ITIL 4 certification required About Us
Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Our employees have experience in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation. CTP staff have worked with government engineers and management to gather mission requirements, develop architecture, and assess tools to meet mission needs. CTP is committed to transparency and fairness in compensation. Our salary ranges are based on role responsibilities, market benchmarks, experience, location, and company performance. We offer comprehensive benefits and opportunities for career growth. CTP is an Equal Opportunity Employer. Our policy covers all applicants, employees, contractors, stakeholders, partners, and visitors. CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine.
#J-18808-Ljbffr
Supports the implementation, troubleshooting, and maintenance of IT systems. Oversees the infrastructure and processes associated with these systems. Provides operational support across client/server, storage, network devices, and mobile platforms, including monitoring and resolving issues. Manages escalation procedures and communicates status updates to agency leadership and internal stakeholders. Assists with dispatch system and hardware issues, remaining engaged throughout the resolution process. Configures and administers UNIX, Linux, and Windows operating systems, including installation, software updates, network component configuration, and performance enhancements to ensure system reliability and efficiency. Responsibilities
Support the implementation, maintenance, and troubleshooting of IT systems. Oversee daily configuration and operational tasks for IT systems. Handle Tier 1 (Help Desk) support, including identifying, diagnosing, and resolving technical issues. Assist users in accessing and effectively using IT systems. Provide Tier 1 and Tier 2 (Escalation) support for problem identification and resolution. Manage user accounts, including creation, activation, modification, deactivation, and removal. Ensure configuration management and implement system security controls to maintain compliance. Conduct regular vulnerability scans to assess system security. Maintain IT systems through daily operations, monitoring, and issue resolution across client/server, storage, network, and mobile devices. Apply IAVA security patches and document patch status in designated tracking systems. Support escalation procedures and communicate system status to agency leadership and internal stakeholders. Optimize system performance and resource usage, and conduct capacity planning and analysis. Deliver advanced troubleshooting support for IT systems. Provide detailed analysis and feedback to agency leadership and internal stakeholders for escalated support tickets. Assist in resolving dispatch system and hardware issues, remaining actively involved throughout the resolution process. Configure and administer UNIX, Linux, Windows, and other applicable operating systems; install and update OS software; maintain system integrity; configure network components; and implement enhancements to improve reliability and performance. Coordinate system changes with the Information System Security Officer (ISSO) and Information System Owner (ISO) as part of the Change and Configuration Management process. Support the ISO by completing assigned milestones within the Plan of Action and Milestones (POA&M) and tracking progress. Ensure IT assets comply with Identity and Access Control Management (ICAM) policies. Provide Tier 2 (Escalation) support for identifying, diagnosing, and resolving technical issues. Apply expertise in mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI), including remote GPU and memory scaling. Contribute to the design of systems, mission architecture, and related hardware components. Demonstrate a solid understanding of system administration interdependencies within a Service-Oriented Architecture (SOA) framework. Diagnose and resolve complex issues involving server hardware, software applications, and system integration. Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Qualifications
A bachelor's degree in a technical discipline from an accredited college or university is required. Alternatively, four (4) additional years of system administration experience may be substituted in place of the degree. A minimum of twenty (20) years of experience as a System Administrator (SA) supporting programs and contracts of similar scope, type, and complexity is required. Must meet DoD 8570 requirements, including Information Assurance Technical (IAT) Level III certification and a valid Computing Environment (CE) certification. Acceptable CE certifications include Microsoft OS or CentOS/Red Hat OS. Requires at least eight (8) years of experience in IT Service Management (ITSM). ITIL 4 platform certification is mandatory. For roles assigned to Directory Services TTOs, experience is required in Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and Microsoft Exchange. For assignments under Desktop & Enclave Services TTOs, a strong understanding of mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI)—including remote GPU and memory scaling—is essential. Requirements
U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Certification Requirements: DOD 8570 Certification IAT Level III, Computing Environment (CE) certification and ITIL 4 certification required About Us
Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Our employees have experience in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation. CTP staff have worked with government engineers and management to gather mission requirements, develop architecture, and assess tools to meet mission needs. CTP is committed to transparency and fairness in compensation. Our salary ranges are based on role responsibilities, market benchmarks, experience, location, and company performance. We offer comprehensive benefits and opportunities for career growth. CTP is an Equal Opportunity Employer. Our policy covers all applicants, employees, contractors, stakeholders, partners, and visitors. CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine.
#J-18808-Ljbffr